Most of our products are made to order and Personalised so we can't accept returns and exchanges however if you do have any issues with your product get in touch with us and we will be happy to see if we can help.

Yes we do, our processing times are usually quick taken 1-3 days to make and we ship them 2nd class which takes 2-3 days however if you need it faster we do offer a rush order fee which means we will make your order in 1 working day and ship it first class (1-2 days delivery time).

We do custom orders! please drop us a message with your request and we will be happy to help. The best way to make sure your desired product is achieved is to send a photo or link and we can communicate from there.

The best way to make sure that your colors are matched as closely as possible is to send a)
photos or b) links to items or colors that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order

Indies wooden treasure is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages

The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.