If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for repostage

My business hours are Monday to Saturday 9 am - 5 pm (GMT). You can contact me via Etsy Messages. I will endeavor to reply to you within 1 business day.

I will aim to process your order within 1 business day. However, this may take longer during busy periods such as Christmas.

Orders sent within the UK are sent using either Royal Mail 1st or 2nd Class Post. Orders sent via 1st Class should take between 1-3 working days to arrive once dispatched. Orders sent 2nd Class should take between 3-5 working days to arrive once dispatched. Shipping times are estimated and not guaranteed.

There is an option at the checkout to select Royal Mail Next Day Guaranteed Delivery. If you require tracking please use this option.

Orders outside of the UK will be sent Royal Mail Standard International shipping. There is no tracking available with this service. I use this service to keep your shipping costs down.

If you require tracking please contact me prior to placing your order so that I can quote you for the tracked service.

Shipping takes approx 5 - 7 days. This is just an estimate. Please allow extra time for custom checks, adverse weather conditions and public holidays.

Refunds or replacements for orders that haven’t arrived will be considered after a period of at least 10 working days (UK), and 25 working days (International) after your order was dispatched.

After this time frame please contact me so that I can help you.

If when you receive your order it is damaged, please provide photographic evidence of the item and the original packaging with 3 days of receiving it. This is a requirement of the postal service.

Once I have received this I can arrange a refund or replacement.

If you wish to return your order, please ensure that it is well packaged, and in the condition, you received it in. Please obtain proof of postage.


Once I have received your return please allow 3 working days for me to inspect and process your refund. Damaged or used items will not be refunded.

Due to the nature of custom orders, we do not accept cancelations or returns.

In the event of your custom order arriving damaged or lost by the courier/Royal Mail please see the above policies.

We do not accept requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate you.

I will provide you with tracking details for your order, in addition to Etsy's email. Please ensure that you track your order and change any necessary delivery options. The courier will attempt to delivery your parcel twice, then take it to a local pickup point. If you don't collect your order it will be returned to the printers. In this instance, I am not responsible for replacing your order, and will not issue a refund.