What if my item arrives broken?

Breakages in the post, will obviously be replaced if possible, or refunded if not. But please open the parcel as soon as you receive it, and check the item. If you leave it 7 weeks to let me know the item is broken, as someone just has, I may not believe it was broken in the mail!

What if I don't like my item when I receive it?

If you simply don't like the item you receive, then please notify me immediately on receipt, and then return it, well wrapped, preferably in the original packaging. When I receive it back in the condition it left here in, I will happily refund the cost of the piece.

What if I have ordered a custom item in the wrong size or spelt my personalisation wrongly?

This seems obvious, but I have to say it. I consider it your responsibility to make sure the item is the correct size, and that you have spelt the name correctly. I cannot be held responsible for these mistakes.

I pack incredibly safely, nobody wants to receive a box of shards! For UK items, I send Royal Mail Tracked 48, which is very reliable and usually takes the same time as 1st class, which is much more expensive, and no longer guaranteed next day. For international orders I send Royal Mail International Tracked, so that we can all watch the parcel's journey and check that it has gone to the correct place.

What if I have given you the wrong address to send to?

Please don't do that! I'm always amazed at people getting their own addresses wrong, but obviously that is not my responsibility. If the item comes back to me as undeliverable ( and they don't always ) because of that, then I will need to charge for extra shipping to send it out again.

Will my purchase come gift wrapped?

No, it won't. I keep your costs down by using as much re-used and second hand packaging as I possibly can, so your parcel might even come in a wine or nappy box. My job is just to get it to you safely. I'm happy to gift wrap it for you, for a small charge. And if you would like a new box, then just let me know.

What about import charges and duty?

Etsy will apply any local taxes necessary to your order, and remit them on our behalf, and any other charges are the responsibility of the buyer. Please make sure you find out about these in advance. For Trump tariffs, see my other FAQ.

Will I have to pay Trump tariff when my parcel arrives?

No, you will not have to pay anything when you receive your parcel. I will have prepaid the tariff and it will show this on the label.

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Low in stock, only 1 left

Price:CA$50.97

Handmade mug coffee tea cup hand thrown in stoneware pottery wheelthrown ceramic reactive glazes.

Name: Handmade mug coffee tea cup hand thrown in stoneware pottery wheelthrown ceramic reactive glazes.
Brand: CaractacusPots
SKU: 4366794577
Price: 50.97 CAD
Availability: InStock
Rating: 5.0 (2868 reviews)

CaractacusPots

Returns & exchanges accepted

You can only make an offer when buying a single item.

Star Seller. This seller consistently earned 5-star reviews, dispatched on time, and replied quickly to any messages they received.

Highlights

Made by CaractacusPots
Materials: Ceramic, stoneware
Capacity: 480 millilitres

I threw this mug on my pottery wheel using strong off-white stoneware clay, and finished it in a lovely mix of purple, dark green and copper runny reactive glazes
11cm high and 8.5cm across the rim.
Weight 375gms.
Holds 480mls.
Foodsafe glazes.....dishwasher, microwave and oven safe.

I am happy to post anywhere, and I offer a shipping discount, for 2+ items, applied at checkout.
Thanks for looking.
Whilst you are here, maybe you'd like to have a look at my other listed items.....

Order today to get by 22 Jun-04 Jul
Returns & exchanges accepted within 7 days
Postage: CA$50.89
Dispatched from: United Kingdom

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