For silver and gold plated items, refrain from showering, swimming or using hairspray or perfume on the item as it can cause discoloration and tarnish. To clean, simply use a soft polishing cloth.

For sterling silver and gold filled items, please use a sterling silver or fine jewelry cleaner and polish with a soft cloth.

Sterling Silver: Due to the copper or other alloys that are contained in sterling silver, it may react to the oxygen in the air and cause the sterling silver to tarnish. Perfumes, hair sprays, and profuse sweating can also cause a quicker formation of tarnish. Tarnish can easily be removed with a specially treated polishing cloth and the sterling should look brand new again.

14K Gold Filled: Gold-filled jewelry can be wiped periodically with a soft cloth to remove any accumulation of dirt, perspiration, chlorine, etc. If there is a build-up of dirt in hard to wipe off areas, you may clean the jewelry with a jewelry cleaner and allow to air dry.

All items purchased come in a GemStoneAppeal jewelry box. When ordering more than one item, they will be packaged together in one box. If you would like each item packaged separately please leave a note at checkout as to which items you'd like packaged separately. If you would like gift wrapping, please mark item as a gift when checking out and add gift wrapping to the order.

Items that qualify for return and exchange:

These items are accepted within 7 days of receiving your order. Exchanges are accepted for the full value of the purchase in a shop credit for any other item of equal or higher value.

Returns are subject to a 20% restocking fee to cover time and costs involved with making and shipping your order.

Please DO NOT send an order back for return or exchange without contacting us first for an authorization number. Any package received without an authorization number will be refused.

Earrings that qualify for exchange only:

Due to hygienic reasons certain style earring are only eligible for exchange using the same ear wire, they are not returnable. Please contact me within 7 days for an authorization number.

Please DO NOT send an order exchange back without contacting us first for an authorization number. Any package received without an authorization number will be refused.

Due to the customized work involved in making certain items, they are not eligible for return. I’m always available to help, if you have any issues with your purchase please contact me within 7 days for a solution.

Due to hygienic reasons post style earrings are not returnable. I’m always available to help, if you have any issues with your purchase please contact me within 7 days for a solution.