As the items in Fibreandstitch's shop are pre made, they are ready to ship in 1 -3 business days after payment has been received. If a custom order has been discussed a delivery schedule will be arranged.

Your order will be carefully and thoughtfully wrapped, packaged and shipped to you.

COMBINED SHIPPING - Combined shipping is available for most of the items in the shop. However, some items weigh different amounts and sometimes cannot be shipped together in the same package for fear of damage during transit - a candle and an embroidery hoop for example. Any excess postage paid in these circumstances will be refunded by Fibreandstitch. I will gladly refund any shipping that has been charged above the actual cost. If you're buying several items from my shop and would prefer me to let you know in advance what the combined shipping cost will be, please send me a message and I will be happy to let you know.

***U.K. ORDERS*** All items shipped in the U.K are sent by Royal Mail. The option to upgrade to tracked delivery/signed for delivery/confirmation of delivery can be chosen during the checkout process. If an item in the shop has a 'free shipping' badge, the product will be shipped as standard second class delivery.

***INTERNATIONAL ORDERS*** Fibreandstitch ships internationally via Royal Mail Air Mail. Orders shipped to Europe/E.U/Non E.U are sent as tracked and signed for delivery with online confirmation.
Orders shipped to U.S.A and Canada are sent as tracked delivery with online confirmation of delivery. These services allow both Fibreandstitch and the customer to be updated as to the items progress during its shipment time and to insure the items delivery.
PLEASE NOTE THAT IT IS THE CUSTOMERS RESPONSIBILITY TO PAY ANY CUSTOM DUTY AND/OR TAXES ON IMPORTED GOODS.
International parcels may be delayed by the Customs process and once a parcel is shipped it is out of my control. Please allow approximately 2 - 4 weeks for international deliveries under normal circumstances (non pandemic related).

Fibreandstich cannot be held responsible for a parcel if the wrong delivery address has been given!

PRIVACY POLICY
I Sara Thursfield am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.


Sara Thursfield is committed to maintaining the trust and confidence of visitors to her shop Fibreandstitch. We want you to know that we are not in the business of selling, renting or trading email lists for marketing purposes. We treat your information as private and confidential and we will not disclose this information to other individuals or companies. We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Fibreandstitch. In this privacy policy we’ve provided detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

When, why and how we collect your personal information:
Sara Thursfield asks you, the customer to supply various personal information when creating an account, placing an order and while contacting us. This information will be your name, email address, postal address, payment processor and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order if you contact us directly.
We will never ask you for your bank details. We never see any of the details you enter at checkout except your name and address and the item you have purchased.

The third party involved when delivering your order to you is Royal Mail.

How we keep your personal information secure:
We are committed to ensuring that your information is secure. In order to prevent authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Sara Thursfield keeps an electronic and paper record of your order details, name and delivery address. Electronic records are kept on Excel spread sheets which are password protected and not stored on a shared computer. Paper records are stored in a locked filing cabinet. These records are kept for internal record keeping and tax purposes and are destroyed after 7 years.

Controlling your personal information:
We do not pass your personal information on to third parties and will only use your information to process your order and keep you updated with progress. We will not use your information for marketing or advertising purposes and you can request the information we hold about you at any time. You may also request it to be deleted or changed. If you would like a copy of the information held, please contact us using the contact page. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

We are committed to safeguarding the privacy of our customers' personal information. Your privacy is incredibly important to us, we realise how precious it is, if you have any further questions about this Privacy Policy please do not hesitate to contact us. Sara Thursfield may change this policy from time to time by updating this page. This policy is effective from 21/05/18