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Matthew on Dec 10, 2025
2 out of 5 starsThe writing is on both sides of a clear plastic piece, and you can’t really read what it says looking at either side.
bao bao responded on Dec 12, 2025
Thank you for your feedback, Matthew. We sincerely apologize for the issue you experienced with the original item. As soon as we became aware of the printing error, we immediately produced and shipped a replacement at no additional cost, and the corrected order was sent with tracking provided. We also reached out directly to make sure everything was resolved, but unfortunately have not yet received a response. Customer satisfaction is very important to us, and we always take responsibility when an error occurs. We truly hope the replacement arrives safely and meets your expectations. If you have any further questions or concerns, please feel free to contact us at any time — we’re always happy to help.
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