We create original personalised art prints for families, children, nurseries, occasions. Corkymandle is registered trademark - since 2012
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Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Corkymandle want you to be happy with the goods and service you receive. However, if you should wish to return a product, please find details of how to do this below:
DAMAGED ITEMS
If you find a damaged item in your order, please notify us in writing within 48 hours of its delivery. Failure to notify us within this timeframe may affect our ability to offer you a refund or exchange. To notify us of damaged items in your order, click on the 'contact us' link or email us at: returns [!at] corkymandle.co.uk
HOW TO RETURN OR EXCHANGE A PRODUCT
Some items cant be returned: Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by Corkymandle to all customers), is personalised or otherwise can't be resold due to a bespoke element. Creative pieces that are specially commissioned when you place an order. Given the bespoke nature these items cannot be returned unless faulty or damaged. To discuss any return or refund directly with Corkymandle, click on the 'contact us' or email us at: returns [!at] corkymandle.co.uk We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed fully with a representative of Corkymandle. We will process any refunds directly to your payment debit or credit card within 14 days, subject to compliance with the returns policy and timeframes outlined above. The above policy does not affect your statutory consumer rights.
REFUSAL OF TRANSACTION
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties. Our payment provider will use your credit or debit card details to process your payment(s) to us for services/ goods ordered, but we will never have sight of the details, nor will they be stored by us.
Shipping
All of our prints are designed and professionally framed in house. We state 5-7 working days for all our framed and non framed mounted prints - this time frame allows us to create your artwork - send you a proof via email and then mount and frame your print if framing was chosen as an option. Our proofing service is only necessary on the prints where you the customer can make design choices. We understand that it can be very difficult to visualise your finished product just by selecting choices. We are able to make alterations / small changes during the proofing stage, but we may have to charge for significant change requests to the design elements. We do not charge for our proofing service. Please note that we state working days, not actual days. We do try to always beat our delivery promise and get your order to you as soon as possible. If you do require a print urgently please contact us and we will do our best to expedite your order. However during busy peak periods we may not be able to do this for you, so please order in plenty of time.
WHERE IS MY ORDER?
If you have placed an order with us and not yet received it please wait the full 5-7 "working days" before contacting us.
FREE SHIPPING
We do not charge for shipping. The price you see on our product pages is the only price you will pay - no hidden charges.Framed prints are Despatch Royal Mail tracked service - delivery text alerts from Royal Mail. Royal mail will text you on the morning of your delivery date to make sure you will be home. If you are not home when the parcel is delivered it will be taken to your local sorting office where you can either arrange for it to be delivered again or pick it up in person.
SMART PACKAGING
Framed prints are packed and despatch in our custom bespoke postal boxes. These boxes have been designed for us and especially for us to minimise damage in transit. We use (real) glass in all our prints (never Perspex) so we have to make sure the arrive to your door in one piece. In the very rare event there is a breakage we will replace our item(s) immediately, please go to our TERMS page to read more about damaged prints. To notify us of damaged items in your order, click on the 'contact us' link or email us at: returns [!at] corkymandle.co.uk
DIGITAL PRINTS
Digital prints are high resolution image files of your design that are emailed to you. We process digital orders the next day , proofing day 2, despatch day 3. Digital prints are not a physical hard copy. If you choose this format we will send you a JPEG file of your chosen design.
INTERNATIONAL ORDERS
Please allow for an additional 3 days for US orders - we do not ship to the EU
Additional policies and FAQs
WHERE IS MY ORDER?
If you are emailing to enquire as to the status of an order already placed with us, please wait the full 5-7 working days before contacting us. please visit out Delivery information for more information.
If you have received your shipping notification email but still waiting for your order please wait 3 days after receiving the email before contacting us
CAN YOU CREATE BESPOKE ART FOR ME?
We are sometimes able to fulfil small requests to changes that are not listed as part of the product personalisation options, but only if we have existing artwork. Our artwork is created by Sarah and all our prints are reproductions from her original watercolour artwork. We DO NOT sell graphically generated artwork, so unless it has already been painted Im afraid we wont be able to create new artwork for you. We don't offer a commission service in that way, but it is always worth asking for small changes or requests as Sarah has huge back catalogue of images that we can try to utilise to fulfil your requests. If you do have bespoke requests, we ask that you always contact us first before placing an order. If we receive orders where requests for new artwork are made we may cancel the order as we don't offer a commission service.
CAN'T FIND WHAT I AM LOOKING FOR
Sarah is continuously creating new artwork and retiring old artwork. If you know of a piece or art from the past and cant see it please get in touch and we will try to help. If you have an idea for a new print, we would love to hear from you. We collect all customer requests and once a month on a Friday we all sit down with a cuppa and go through new ideas. If your idea is lucky enough to be chosen then we will contact you and offer you a free print, to say thank you.
For our family representations, we are able to represent lost loved ones, with tasteful and appropriate artwork to reflect their passing. Please do get in touch if you would like discuss this. Lost loved ones are just as much part of our families and will always be, as such we are only too happy to help you create the design you would like.
SKIN TONE & HAIR COLOUR CHANGES
Please be advised that we only can display a limited number of shading options on our website at one time. If you require a darker or lighter skin tone or a hair shade then please do get in touch. Making colour and tone changes is all part of our service as we want your print to represent your families as accurately as possible. With one exception, animals. If you have for example a brown poodle that has white spots, then this wouldn't constitute a colour change as we would need to create new artwork. We can only change the colour and we cant add additional elements. However we are adding to our collection all the time with as many varied and wonderful breeds that we have so please do tell us if you cant find what you're looking and we may add it in the future.
PRESS OFFCIE
Our journalist friends, for all editorial requests please email us directly press [!at] corkymandle.co.uk. We have have a press image library for PR use
COLOUR ACCURACY
Despite out upmost efforts to show all products as accurately as possible using high resolution images, due to the nature of the print process, varying monitor and device performance, as well as fundamental differences between web and print colour reproduction, the accuracy of colours displayed on this website cannot be guaranteed.
COPYRIGHT
This website and its content is copyright of Corkymandle (2011-2019). All rights reserved. Any redistribution or reproduction of part or all of the content in any form is strictly prohibited. We will prosecute any person found unlawfully using intellectual property belonging to Corkymandle Ltd. We protect our copyright and trademarks robustly. You may not, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. All rights reserved.
TRADEMARKS
CORKYMANDLE® & ORIGINAL WELLY BOOT FAMILY® are trademarks of Corkymandle Ltd Limited, used under UK license. All rights reserved.