FishPishStudios

FishPish Studios

England, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Creation times are being held at the longer time for now (3-4 weeks on most items). If wanting something sooner you MUST email us before buying.

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Please see individual listings for processing times and estimated arrival times ~ All items ship from the UK

Announcement

Last updated on 04 Jan, 2019

Creation times are being held at the longer time for now (3-4 weeks on most items). If wanting something sooner you MUST email us before buying.

***
Please see individual listings for processing times and estimated arrival times ~ All items ship from the UK

Items

 

All Items

Emma Cain

Contact shop owner

Emma Cain

Reviews

Average item review
5 out of 5 stars
(462)

About FishPishStudios

Sales 2,190
On Etsy since 2011

From Hobby to Business

I had always been interested in running my own store, whether it be online or on the highstreet. After developing an interest in sewing 2003 and having a love of making 3D objects out of any material I could find, I decided to move it into the business world this year (2013).

The company itself is still small, comprising of just myself however I do hope to eventually grow it and have employees or contract workers depending on what items will be made. It was only set up in April 2013 however my items are already being recognised on the cosplay scene.

Everything in store can be customised to suit the buyer's need. I am always trying to exceed my customers expectations, trying to go above and beyond what is expected of me. I love knowing that my products are loved and appreciated by their new owners and that I can enable people, who may not know anything about making items themselves, to join in at cosplay conventions and stand out in a unique way at parties.

Shop members

  • Emma

    Owner, Maker, Designer

    Born in Hertfordshire, England, Emma grew her business from a simple sewing hobby. Originally just making plushies now she has expanded to costume accessories, jewellery as well as a variety of different plush designs.

Shop policies

Last updated on 18 September, 2018
All items dispatched from the United Kingdom
All items are hand made unless otherwise stated and are generally made to order, once the order is placed

FishPish is a company of one (1) based north of London in Bayford, England, UK

If there are any questions regarding your order which are not covered below, please contact us via the Etsy messaging system and NOT via our 'LiChiba' Email - which is just used for order processing and is not checked on a regular basis

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
Returns and exchange details
**************Returns and Exchanges**************

Returns and exchanges, while accepted in most circumstances, are not accepted on our made to order, custom and sale items

However, we will happily accept a return or exchange should the item be faulty or incorrect. This is the only time we will accept a return/exchange. Items being slightly different in size and shape or colours slightly different are not classed as 'incorrect' - it should be expected that all handmade items will have some differences/variation in them.

The buyer must email us stating why they wish to return the item within 14 days of receipt with photo proof of any damage or error. The item must then be returned within 7 days of the return acceptance email.

Items being sent back are highly advised to be sent via a TRACKED service or at worst, a proof of posting should be recieved from the Postal Company upon sending. Any items lost in transit on their return back will not be refunded by the Studio. Any refunds in that case will need to be taken up with the postal service you used, e.g Royal Mail.

Please also make sure to use the correct postage, if any charges incur due to improper postage being paid, this amount will be deducted from the refund you will receive or will be added onto the amount needed to pay for the exchange.

Any custom fees for sending items back will be taken off of the refund amount due to you, this also applies to any other fees incurred.

FOR REFUNDS ON ERROR ITEMS; When the item is received by the Studio and it is deemed to be in the same condition it was sent in, a refund will be given for the full cost including postage to and from the Studio. Should there be any damage to the item when being sent back, a fee may be charged.

FOR EXCHANGES ON ERROR ITEMS; When the item is received by the Studio and it is deemed to be in the same condition it was sent in, a new item will be sent and the full cost of postage to the Studio refunded. Should there be any damage to the item when being sent back, a fee may be charged before the new item is sent. If there is a price difference between items, a listing will be created for the difference or a partial refund given, depending on the circumstance.

FOR DAMAGED GOODS; Once it is deemed the item was indeed damaged in transit and a claim made with Royal Mail, the Studio will give the option for either a refund or exchange. Further details will be discussed with the buyer on an event by event basis

Returns/exchanges are NOT accepted on custom made items, due to them being made to the specifications of the buyer. This includes but is not limited to custom plushies, paws, custom colour products (ears, horns, wings etc), custom shaped tails or horns

The Studio reserves the right to continue making the plush or custom item if it has been cancelled and sell via a convention or online, should the item be near completion. This applies even if the item is of the buyer's own design. Please see 'Additional Information' below for more information on Custom Item Cancellation

**************Non Arrivals**************

If your item has not arrived, refunds or replacements will be given AFTER 25 working days from dispatch for international buyers or after 20 working days for UK buyers. This is when the postal service classes items as lost. If items have not arrived after this time (25/20 working days) a full refund will be given or a replacement sent

NO REFUND/COMPENSATION IS GIVEN IF AN ITEM ARRIVES OUTSIDE IT'S ESTIMATED ARRIVAL TIME, UNLESS SENT VIA SPECIAL DELIVERY (UK ONLY) - PLEASE SEE 'DELIVERY POLICY' FOR MORE INFORMATION

**************Damaged Goods**************

If your item has arrived damaged, you must email the Studio ASAP. Include photographs of the damaged item and the package it was sent in. Photos of both of these are required to make a claim with the Postal Service. If photos cannot be provided for any reason then a refund or exchange will not be provided. All refunds/compensation in this case are provided by Royal Mail themselves not the Studio. This means, the Studio will not provide a refund until the claim has been solved with Royal Mail - often 30 days after the claim has been filed.

We cannot be responsible for wear and tear on items or accidents i.e. bumps, drops, hungry or interested kids or pets.... Refunds/exchanges/compensation are not given in this instance
Payment
All payments are made via Paypal or Etsy Checkout only

Please see 'Additional Information' for information about custom items

All prices are in GBP (£)

No offline payment options are currently available

Any cancellations must be made within 12 hours of ordering. If you message us after this time and any materials have been bought in especially for your order, the charge of the materials will be taken out of your refund
Delivery
*************General Information**************

All items are shipped on Tuesday or Thursday unless otherwise stated or agreed. They are sent standard 1st class mail or Airmail unless stated otherwise on the listing itself.

Combined shipping is available, just add all required items to your basket and checkout in one go. We cannot combine postage costs if bought/paid for seperately

Shipping upgrades are available at checkout

Postage generally takes up to 3 working days for the UK
International postage generally takes between 5 & 14 working days to arrive

Working days being Monday - Friday

These dates ARE estimates, and even if your item is estimated to arrive by a certain date, it may take longer. We can only control when an item is dispatched, once it has left us it is up to the postal service to ensure it gets to you within the estimated dates listed above.

Therefore we cannot guarantee arrival by a certain date, however we will attempt to dispatch the item as soon as possible after the order has been placed so as to increase it's chances of arriving sooner

*********International Customers Wanting an Item by a Certain Date************

Should anyone outside the UK require an item by a certain date please take the latest date of dispatch and arrival as the estimated arrival time to yourself.

E.g. If you wish to purchase an item with a 3-5 day processing time please assume the item will take 5 days to make/send THEN as the estimated international shipping times are 5-14 working days assume it'll take 14 days to arrive to you. Giving 19 working days as the ETA for your item.

Although items normally arrive earlier rather than later within estimates, estimating the longer times will help you know that your item should be there before your required date. Again, as mentioned previously, these are estimated times and due to delays etc sometimes experienced by the Postal Services it still could take longer to arrive

**************Correct Postal Address and Non-Collected Items**************

Please ensure the correct postal address is supplied as the Studio cannot be held responsible if address was supplied incorrect. In all cases (i.e general orders of stock items on Etsy) we will ship to the address given by Etsy as it will be assumed correct. If the item is returned due to incorrect addresses, the buyer will need to pay additional charges to have it sent again or arrange pick up from the seller. If a buyer wishes to cancel the order after it is returned to the Studio, a refund will only be given for the cost of the item, not shipping. Cancellations will not be accepted for custom items in this case and instead the item will be held until postage for resending is paid.

The same applies for Non-Collected Items which are returned to us by the Postal Service.

**************Tracking**************

Unless mentioned otherwise all items in the store are sent via first class post or airmail. These are NOT tracked and so do not have a tracking number, sending number or any way to find them along their journey. If you wish for your item to be tracked, you MUST select the required option at checkout.

**************Guarantee**************

First, Second, Recorded and Airmail are not a guaranteed service, I.e. not guaranteed to arrive by a certain date, as the postal service(s) do not guarantee these services.

Next Day/Special Deliveries are guaranteed by 1pm the next working day (Monday to Friday delivery). This Next day/Special delivery service is available in the UK only.

Therefore no compensation can be given for items arriving outside their delivery times, unless sent via the Special Delivery method (UK Only)

Currently there is no guaranteed service for intentional buyers

**************Customs Fees, Income Taxes Etc**************

It is the buyers responsibility to pay for any customs fees, income taxes etc that their Country may charge for buying abroad. If you have any questions regarding this, please contact your Countrys Border Control.

All my items are sent from England, United Kingdom (Britain)

**************Special Delivery**************

If you believe your item is late and it has been sent via Special Delivery please contact the Studio. Compensation can only be given should the order arrive outside of it's 1-working day estimate after dispatch and if deemed late by the Royal Mail (shipping company). Compensation will be given once reembursed by Royal Mail themselves, compensation is not given directly from the Studio

**************Winter Season & Halloween**************

During winter, especially around Christmas, delivery times will likely extend due to the strain on the postal service and weather. Please be sure to take this into account when buying for a certain date within the winter season (November to January)

Often the Studio shuts around Halloween to enable us to catch up with orders. Should you wish to order for this date, please give plenty of time

Please see our Facebook page for updates on last posting dates during the winter season; http://Facebook.com/EmmaCainArtist
Additional policies and FAQs
**************Custom items information**************

All custom items must be paid in full before work commences. Deposits for securing a commission slot are preferred if you are pre-ordering a slot for a future commisson session, as slots tend to fill quickly and are not secured until a deposit is paid.

A deposit of 50% is required to reserve a plush making slot or a custom item. This deposit is NON REFUNDABLE

Custom items are sent via special delivery/tracked and signed only, which is tracked for both UK and International customers.

When booking a slot for a plush making season; Slots are not transferable between seasons

Custom items cannot be returned once received by the buyer.
Custom items cannot be cancelled once paid in full.
If a payment plan has been agreed and you cancel part-way through, the Studio reserves the right to continue making the plush and sell via a convention or online should the plush be near completion, this applies even if the plush is of the buyer's own design.

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Quotes, particularly for custom items, are valid only for one month from quotation unless otherwise stated by the seller. After the month is up, the quotation price could change. We only offer quotes in GBP (£), we do not offer quotes in any other currancy

There is often a waiting list for custom plushies, please contact us for current waiting times.

**************Updates**************

Updates are generally only given when the order is started, when it's due to be completed and when it is sent. In progress updates are not given unless asked for

**************Additions and Alterations to Custom Orders**************

Additions can be made to custom orders by the buyer even after payment and as long as it is before sewing has been started. However a new invoice may need to be made if the original order has been paid and the additions incur additional charges. Please contact us if you have any questions regarding additions. Please note additions are not the same as alterations. If alterations are required you will need to contact us to ask if it possible to do them as they are not always possible once the plush has been started

**************Product Information**************

Plushies are hand made and most have no small pieces which are likely to fall off, but they are not CE certified and as such should not be given to children. They are designed only as collector pieces (for ages 14+), but can handle light play and hugs

All jewellery/keyrings/badges etc made by the Studio are not for young children under 16 due to small parts.

Costume items are not toys. They have no removable parts except the clip in ears, with which adult supervision is highly advised. It is recommended that clip on ears only be given to children ages 14+

The bat ears conceal a thin metal spoke to help with their stability, these are not advised for children under the age of 16

Adult supervision is recommended with all costume items if the child is under the age of 14

*************Legal Aspects*************

Any contract for your purchase of goods and services from FishPish Studios is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.

More information

Last updated on 18 Sep, 2018
Frequently asked questions
Will this arrive by X date?

All our items are made to order, if wanting an item by a specific date and you live outside the UK please bare in mind that shipping can take 5-14 working days (Mon-Fri) and on rare occasions longer. Shipping is NOT included in the processing time.

If you're within the UK it is likely we can guarantee arrival by a specific date for you.

In both cases please message us BEFORE buying to see if we can help

Do you have a social media site?

Yes;

Twitter/Instagram: @FishPishStudios
Facebook: https://www.facebook.com/EmmaCainArtist/

Where are you based?

The Studio is based in England, UK

How much would a custom item cost?

Custom item prices vary a lot, so it is difficult to place a specific price without knowing what is it you would like to buy.

If interested in a custom item, of any kind, please send us a message with a reference image (if you have one) and as much detail as possible.

For e.g; The country where the item is to be sent (for a shipping quote), the size you'd like, amount of colours, specific fabrics (if any) extra details and so on.

The more details we have the quicker we can provide a quote

How long will it take for this item to be made?

All listings have a processing time on them, this processing time can be found under the shipping tab. Your item will be made within that time.

Do you take commissions?

We do on most items, yes. Please send us a message with what you would like made and we'll let you know if we can do it and what information we'll need to give a quote

Do you make fursuits / quadsuits, paws or heads?

We do not have any plans to make and sell fursuits or quadsuits.

However we are looking into producing heads for sale (non-commission) and paws (non-commission to start). If interested in either of those products, please follow us on Instagram or Facebook to see when we are starting sale of these items

Wholesale availability

Bulk orders are welcome on most pieces, however limits apply;

For horns/ears of any size = Max 50
For Plushies of a small to medium size/complexity = Max 15
For Plushies of a big size/complexity = Max 10
For other items, please enquire

Times for dispatch & prices will vary & will be provided upon enquiry, rush orders cannot generally be applied.

Discounts for bulk orders are not accepted, even though a large number has been ordered, they are still completed one at a time. Postage however is capped at a lower price than if bought seperately

Bulk orders require at least 60% deposit which is not refundable. Price of a sample is not included in this deposit & must be paid separately, and in full, before the sample is made.

What is the weight of the larger tails?

Our larger tails vary slightly in weight, however most are on average 800-900 grams

Seller details