Announcement
As we are posting from the UK, these are only estimated Delivery Dates from Royal Mail. Delivery Dates are classed as Working days (Mon - Fri) and are not classed as day of postage or weekends. This may vary for each countries postal service.
UPGRADING YOUR POSTAGE:
If you have paid for Standard shipping when placing your order , and would like to upgrade your postage after your order is placed. Please contact us within 2 hours to make sure your parcel hasn't already been dispatched! (Extra charges applies).
If you are ordering from outside the UK. We do suggest buyers upgrade the shipping to TRACKED during the checkout process, to secure the whereabouts and safety of your parcel. All postage upgrades are available during checkout for all countries.
IF YOUR PARCEL IS LATE OR UNDELIVERED:
If your order hasn't arrived , First Please check your delivery address is correct on your order. If your parcel has been sent to the wrong address, we can not be held responsible for this. Please check with your local postal service / customs. If your parcel does become stuck in customs, Buyers are responsible for all Custom & Duty charges that may occur.
Parcels usually arrive in the designated delivery dates. But please take into account delays can occur, such as Weather Conditions, Transit Delays, Custom Delays, National Holidays and Increased Postage Intake. We ask all customers to please be patient and wait an extra week after the latest delivery dates. But Please Do Contact us ASAP.
We can not be held responsible for Wrongly Addressed, Lost, Uncollected or Undelivered parcels. All parcels sent out have our return address on. If your parcel becomes lost or can't be delivered, Your parcel should be returned to us. If this is the case you will be notified of its return once it has arrived back to us.
Etsy Delivery dates are Estimated! These delivery dates are just guidelines and are not a guarantee your parcel will arrive during these times.
There are may other factors that can occur if your parcel is late.:
*Covid - 19 Delays
*Staff Shortages
*Postal Volume Increase
*National Holidays
*Postal Strikes
*Parcel may become stuck in Customs (A release Fee may apply)
*Postal Vehicle Breakdowns
If there is any delays with your parcel, please check there website and click service updates: Http://royalmail.com
PICTURE COPYRIGHT AND TRADEMARKS
All pictures posted and used by Natures Treasures GB, via any Website, Social media sites, Promotional ads, Pinterest, Instagram , Twitter , or in any other means are the complete CopyRight and Trademark of Natures Treasures GB only.
Permission is NOT given in any form for the use of any photos Used by Natures Treasures GB . Any pictures used or taken without permission for: Personal use, Product Printing, Printing of any kind, Editing, Product advertisement, Website pictures, Products for resale, Social Media, Pictures for item sale, Any Selling sites for Product sale, Stock photo sites, Promotion of a product, Promotion of your own websites, or for any other uses of Natures Treasures GB pictures are strictly prohibited.
Please respect our policy!
All our photos are scanned regularly to ensure they are not being used. If found to be used without permission actions will be taken further. Thankyou !
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Reviews
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Charlemagne on Mar 20, 2024
4 out of 5 starsTrying some new smells, this wasn't my favourite but it's still lovely and burns well. Lots of people would like this.
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Tanya on Apr 30, 2024
4 out of 5 starsThe crystals are perfect, as always, but please, guys, use some better bags! The cellophane is so flimsy, this is the second time a bag has split in transit, leaving me with crystal chips everywhere when I open the package!
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Victoria Crawford on Apr 27, 2024
5 out of 5 starsPlease Etsy, stop asking for reviews for every purchase.
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Shop policies
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Customs and import taxes
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Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
More information
Frequently asked questions
I have paid for standard shipping but i want to upgrade my shipping, can i do that?
Yes of course! You can upgrade your shipping after you have ordered. But please contact us ASAP to ensure your parcel hasn't been dispatched yet. Additional Charges May Apply.
I haven't received my parcel yet!
Parcels usually arrive during there delivery dates.
UK : - 24 Tracked usually takes 1 working day
- 48 Tracked standard takes 2 working days
OVERSEAS - Europe International standard (No tracking) usually takes between 7 - 14 days but can take up-to 28 days.
OUTSIDE EUROPE: - Your parcel may take between 2 - 8 weeks Depending on your country .
All Upgrades are available in Checkout.
These delivery dates are just guidelines and are not a guarantee your parcel will arrive during these times. There are may other factors that can occur if your parcel is late.:
*Postal Increase
*National Holidays
*Strikes
*Customs
*Postal Vehicle Breakdowns
Please contact your local postal service (not post office) for more information.
My parcel incurred charges whilst in customs, Who is responsible for these?
Buyers are responsible for all custom charges, or any other charges that may occur in order for your parcel to be released.
Refunds
Yes! We do accept refunds but Terms of refunds do apply! . A refund will only be given if we feel one needs to be issued. You must contact us within 3 days of delivery.
Does my International Order automatically come with a Tracking Number ?
No! - International orders are sent as Standard priority Shipping by default.
However we do offer Tracking as a Postal upgrade option. If you would like your order to have a Tracking number, please choose the Tracked option when going through checkout. This will ensure you can Track your parcel from Dispatch to Delivery.
ETSY has asked me to leave a review, but i haven't received my order yet?
ETSY automatically sends out a Review reminder after a certain time after you have placed your order. We do not control this.
This is not a Leave a review now request! This is just a gentle reminder to do so once your item has been received.
If you would like to leave us a Review that is fantastic and we really appreciate your feedback, Please note Reviews are there for you to Review our product / customer service etc.
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