RestoredDesignCo1

RETURNS & EXCHANGES
*Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges on most items.

*If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of:
---The item
---The packaging
---The shipping label

We will gladly work with you to provide a replacement or appropriate resolution.

CANCELLATIONS
*Orders may be canceled within 2 hours of purchase.
*After production or creation has begun, orders cannot be canceled, modified, or refunded.
*Custom and personalized orders cannot be canceled once work has started.

*Restored Design Co. offers both handmade products and products fulfilled through trusted production partners. Processing times range from 7-14 business days.

HANDMADE Products:
Such as candles, wax melts, custom printed items, and certain specialty products are handcrafted by Restored Design Co. and processing times may vary.

Production Partner Fulfilled Products
*Some apparel, accessories, and specialty items are professionally produced and shipped through trusted POD partners.
*Production and shipping estimates are provided within each listing.
*If your order contains multiple items, they may be produced, packaged, and shipped separately.

Customers are responsible for providing an accurate shipping address at checkout. Orders may ship in multiple packages if they contain products from different production locations.

Once an order has shipped, delivery times are dependent upon the shipping carrier. Delays caused by weather, holidays, carrier disruptions, or other circumstances beyond our control are not eligible for refunds.

Tracking information will be provided when available.

LOST PACKAGES
-If your package appears lost in transit, please contact us.
-Packages marked as delivered by the carrier are generally not eligible for replacement or refund. Please check with household members, neighbors, and your local post office before contacting us.

SIZING POLICY (APPAREL)
-Please carefully review the size chart included in each apparel listing before placing your order.

-Because apparel is made specifically for each customer, we cannot offer refunds or exchanges for:
-Incorrect size selection, Fit, Color selection mistakes, Ordering the wrong item

If you have questions about sizing, please contact us before purchasing.

COLOR DISCLAIMER
Actual colors may vary slightly due to:
-Monitor settings, Device screens, Printing processes, Fabric dye lots, Handmade production variations

HANDMADE DISCLAIMER
Because many of our products are handmade, slight variations in color, texture, scent, placement, or appearance may occur.

Minor variations are normal and do not constitute defects.

DIGITAL PRODUCT POLICY
-Due to the nature of digital products, all digital sales are final.
-No refunds, exchanges, or cancellations are available once a digital file has been purchased or downloaded.
-If you experience issues accessing your files, please contact us for assistance.

PRIVACY POLICY
Customer information is used solely for:
---Processing orders
---Shipping products
---Customer service communication
---Compliance with Etsy policies and applicable laws

Restored Design Co. does not sell or share customer information except as necessary to fulfill orders.

1). Why did my items arrive separately?
Some products are handmade by Restored Design Co., while others are fulfilled by our production partners. When ordering multiple items, they may ship separately and arrive on different days.

2.) Are all products made by Restored Design Co.?
Many products are handmade by us. Certain apparel and specialty items are produced and shipped through carefully selected production partners to ensure quality and availability.