SecretCreation

Wedding Invitations, Save the Dates, Guest Book, Gifts

London, England
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| 68,607 Sales | 5 out of 5 stars 5 out of 5 stars

SecretCreation is a Star Seller!

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Has a history of dispatching on time with tracking.

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Has a history of replying to messages quickly.

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Average review rating is 4.8 or higher

Items

68607 Sales

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Secret Creation

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Secret Creation

Reviews

Average item review
5 out of 5 stars
(11129)

About SecretCreation

Sales 68,607
On Etsy since 2013

𝗌𝖾𝖼𝗋𝖾𝗍𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻.

𝗟𝗜𝗙𝗘 𝗜𝗦 𝗔𝗕𝗢𝗨𝗧 𝗖𝗥𝗘𝗔𝗧𝗜𝗡𝗚 & 𝗟𝗜𝗩𝗜𝗡𝗚 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦 𝗧𝗛𝗔𝗧 𝗔𝗥𝗘 𝗪𝗢𝗥𝗧𝗛 𝗦𝗛𝗔𝗥𝗜𝗡𝗚

Hi there, we are Daniel and Tony, soulmates and wedding fanatics!

For many years, we have been working closely with you to create personalized and bespoke wedding stationery & gifts for your big day. We believe in handcrafting luxury designs to the highest standards just without the costly price tag. Our dedication to crafting beautiful designs, and inspiring our global customers, is where we flourish most of all!

In 2014, our childhood dream of building a business within the wedding industry became a reality when Secret Creation was born from our studio in London. Since then, Secret Creation has blossomed and we are now based in a beautiful countryside studio in East Sussex with an ever-growing team, our office puppy River and undisturbed views of the South Downs National Park.

A day in the Secret Creation studio is never dull with an abundance of wildlife to be seen from the window, a network of lakes and streams on our doorstep, and luxury wedding stationery and personalized gifts in constant creation. Using the best technology, skills, and experience, we work hard to design and create exquisite products and we are so thankful for the support we receive from our valued customers that take our dream to dream come true.

𝗠𝗮𝗱𝗲 𝘄𝗶𝘁𝗵 𝗟𝗼𝘃𝗲
We want to ensure our designs add that extra special, personal touch to our customer’s weddings. We believe in our system to handcraft our products to order with the utmost care and attention. We want to share your wedding journey and help make it as perfect as it possibly can be.

𝗛𝗮𝘃𝗲 𝗮 𝗴𝗼𝗼𝗱 𝗱𝗮𝘆 𝘆'𝗮𝗹𝗹 !!
𝗔𝗹𝗹 @ 𝗌𝖾𝖼𝗋𝖾𝗍𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻.

Shop members

  • Daniel

    Owner, Creative Director

  • Tony

    Owner, Production Director

  • Christina

    Graphic Designer

  • Dawson

    Production Coordinator

  • River

    Office Labrador Pup

  • Missy

    Chief Biscuit Eater

Shop policies

Last updated on 10 May, 2022
Welcome to our Etsy Shop. We make personalised gifts for your special occasions. Perfect for adding some romance and a personal touch.
Make a lasting impression with our lovingly made, beautiful and thoughtful personalised gifts. Perfect for weddings, anniversary, birthdays , or any other special occasion. Our items are custom laser cut especially for you in our studio.

Lovingly MADE IN BRITAIN
A LASTING KEEPSAKE!

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Due to the custom nature of our items, please consider all sales to be final.
The distance selling regulation do not apply to personalised goods.
Please take care when you are ordering your item that no errors are made,
as the item is personalised no refund can be issued.
If the item arrives damaged in transit or has not arrived at all PLEASE CONTACT US, and we will try our best to rectify the problem.
Payment
If you need some help to go through placing an order check out this:
https://www.etsy.com/help/article/339
Delivery
Our dispatch times are listed in the listing after that please add on the postage times which are approximately:

UK: 3-5 working days

USA: 1 to 4 weeks

EUROPE: 4 to 6 working days

REST OF THE WORLD: 1 to 4 weeks

INTERNATIONAL ORDERS: We provide all relevant information customs agencies require on each order, but in exceptional circumstances beyond our control delays could occur.

EXPRESS SHIPPING UPGRADE: Please note this doesn't guarnatee priority production this ADD-ON is for the shipping times only and not express production - Please message us prior if you have any concerns with your date.

More information

Last updated on 11 May, 2022
Frequently asked questions
Postage & Shipping

𝗜 𝗻𝗲𝗲𝗱 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲, 𝗰𝗮𝗻 𝗜 𝗿𝘂𝘀𝗵 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?

We do have an option for Express shipping available this can be added in the shipping section at checkout if you need your order ASAP.

When will I receive my order?

Each order is made to order and packaged by us with care and our usual dispatch times are estimated 1-2 weeks unless otherwise stated in the listing description. We are very efficient and we try our best to get orders out ahead of schedule where possible without compromising on quality and try to exceed your expectations , but this may take longer than advertised in busy periods. If you have any concerns please contact us and we will get back to you ASAP with any queries you may have.

Can I order a Sample? I am not sure which design I would like.

Yes, of course on all of our save the dates we have an option to purchase a sample in the drop-down menus in the listing you may purchase more than one design to see the finished design before placing your full-sized order.

Samples are only for customers to see the item before purchasing a full-sized order and are not intended for purchasing a lower quantity order than listed.

Can I see a preview of my order?

We don’t offer a proof design service on orders, however if your order is a custom order and you require this we will send this over for your approval. Otherwise we will make you order as mentioned in the relevant listing or as previously discussed by any previous messages.

Can I personalise my item in another language other than English?

We are able to amend most items in our store to another language other than English and use special characters for the text. But please message us prior to placing the order to make sure this customisation is able to be applied to your chosen item. On some items this may incur an additional fee.

Can the Save the date backing cards be amended or can i add extra text?

Unfortunately we aren’t able to amend the backing cards of our wooden heart save the dates, or our pencil us in save the dates. However we are able to make amendments to all of our other save the date cards.

If you have any questions please don’t hesitate to contact us.

I need to send over a photo for my order, How do I do this?

If you have purchased one of our items that requires a photo please send this over to us in a message within Etsy after you have made the purchase and we will add this with your order for you.

When sending over your photo please ensure that it is a high resolution of 300dpi, if we receive a photo that we think may not be the best quality for print or if it would not be suitable for the item we will get in contact and advise you of this. Please take into consideration any text overlay that may obscure sections of your chosen photo.

What are the sizes of this item?

Please refer to the item description section of the listing as every item has the size/sizes shown here. Please do check the sizing before making your purchase.

Seller details

SecretCreation is considered a professional seller (known as a trader) in the EU. What's this?

VAT ID GB268165380