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About SimpleLivingMockups
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Tyler
Owner
Shop policies
Digital downloads
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Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
More information
Frequently asked questions
𝐈 𝐜𝐚𝐧'𝐭 𝐟𝐢𝐧𝐝 𝐦𝐲 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐢𝐧 𝐦𝐲 𝐚𝐜𝐜𝐨𝐮𝐧𝐭. 𝐖𝐡𝐚𝐭 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐝𝐨?
To access your digital files from your account:
1. Sign in to Etsy.com on a web browser (not the Etsy app) and go to "Your account."
2. Navigate to "Purchases and reviews."
3. Next to the order, select "Download Files."
- If you don't see a download button, click the small gray arrow to the right of the order. This will take you to the Downloads page.
𝐈 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐝 𝐚𝐬 𝐚 𝐠𝐮𝐞𝐬𝐭 𝐚𝐧𝐝 𝐜𝐚𝐧'𝐭 𝐟𝐢𝐧𝐝 𝐦𝐲 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐟𝐢𝐥𝐞𝐬. 𝐖𝐡𝐚𝐭 𝐬𝐡𝐨𝐮𝐥𝐝 𝐈 𝐝𝐨?
If you purchased as a guest, you'll find a link to download your files in the receipt email sent to you after purchase. If you can't find the email receipt from Etsy, please check your spam or junk inbox. For Gmail users, please also check the Social and Promotions tabs.
𝐀𝐩𝐩𝐥𝐞 𝐏𝐚𝐲 / 𝐀𝐩𝐩𝐥𝐞 𝐈𝐃 𝐏𝐚𝐲𝐦𝐞𝐧𝐭
If you made your payment via Apple Pay or logged in using your Apple ID and can't find your order or didn't receive the emailed Etsy receipt, please refer to the following information. When signing into Etsy through the app, you might have selected the option "Hide My Email", which generates a unique random email address to protect your personal email privacy when using apps and websites. Consequently, the Etsy email receipt with the download link was sent to the randomly generated email address.
If you're unable to locate your order by logging into your Etsy account through a web browser (Etsy.com - not the app), please contact me directly through Etsy messaging. You can also reach out to Etsy support for assistance in finding your order.