This Privacy Policy describes how and when I collect, use, and share
information when you purchase an item from me, contact me, or otherwise
use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties
that I do not own or control, including Etsy or any third party services
you access through Etsy. You can reference the Etsy Privacy Policy to
learn more about its privacy practices.

Information I Collect:
To fulfil your order, you must provide me with certain information
(which you authorised Etsy to provide to me), such as your name, email
address, postal address, payment information, and the details of the
product that you’re ordering. You may also choose to provide me with
additional personal information if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your
information, including:
as needed to provide my services, such as when I use your information to
fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at
any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in
connection with a legal claim, such as retaining information about your
purchases if required by tax law;

and as necessary for the purpose of my legitimate interests, if those
legitimate interests are not overridden by your rights or interests,
such as 1) providing and improving my services. I use your information
to provide the services you requested and in my legitimate interest to
improve my services; and 2) Compliance with the Etsy Seller Policy and
Terms of Use. I use your information as necessary to comply with my
obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your
personal information for very limited reasons and in limited
circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my
services and comply with my obligations under both the Etsy Seller
Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform
functions and provide services to my shop, such as The Royal Mail for
delivery of orders. I will share your personal information with these
third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your
information if I have a good faith belief that it is reasonably
necessary to: (a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies; (c) prevent, investigate,
and address fraud and other illegal activity, security, or technical
issues; or (d) protect the rights, property, and safety of my customers,
or others.

Data Retention:
I retain your personal information only for as long as necessary to
provide you with my services and as described in my Privacy Policy.
However, I may also be required to retain this information to comply
with my legal and regulatory obligations, to resolve disputes, and to
enforce my agreements. I generally keep your data for the following time
period: up to 4 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting
services in the US and other jurisdictions. As a result, I may transfer
your personal information to a jurisdiction with different data
protection and government surveillance laws than your jurisdiction.

Your Rights:
If you reside in certain territories, including the EU, you have a
number of rights in relation to your personal information. While some of
these rights apply generally, certain rights apply only in certain
limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the
personal information I hold about you by contacting me using the contact
information below.

Change, restrict, delete. You may also have rights to change, restrict
my use of, or delete your personal information. Absent exceptional
circumstances (like where I am required to store data for legal reasons)
I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information
based on my legitimate interests and (ii) receiving marketing messages
from me after providing your express consent to receive them. In such
cases, I will delete your personal information unless I have compelling
and legitimate grounds to continue using that information or if it is
needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my
use of your information (and without prejudice to any other rights you
may have), you have the right to do so with your local data protection
authority.

How to Contact Me:
For purposes of EU data protection law, I, Lorna Speight, am the data
controller of your personal information. If you have any questions or concerns you at contact me at lornajspeight@hotmail.co.uk.
Alternately, you may mail me at:
The Drying Kiln, Heatherslaw, Cornhill on Tweed Northumberland TD12 4TJ