Announcement   Welcome to anything and everything crochet! Our order books are now open for 20178 commissions. Victoria and Lynn xx

Announcement

Last updated on 17 May, 2018

Welcome to anything and everything crochet! Our order books are now open for 20178 commissions. Victoria and Lynn xx

Victoria Stott

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Victoria Stott

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About

If I stay there will be trebles; if I go it will be doubles ...

I’m Victoria (that’s me in the picture!) I mostly crochet but also knit avidly and love loads of other arts and crafts when there's time. I grew up in Sandhurst in the UK and travelled around a bit settling back not far away in Reading to raise my children. I am a once and future English teacher and frustrated creative who descends from a fine crochet heritage having learnt from my mum, who learnt from her grandma ... etc

It is very important to mention my mum Lynn. We work together and, although she is a ‘volunteer’ (ahem!), she is absolutely integral to the success of our little crochet business. She is amazingly talented and creative and is also the common sense, strength and stability in everything we do. We have about 100 years of crocheting experience between us. Wow!

What I enjoy most about crochet is its diversity. From loo-roll covers to amazing fibre art through beautiful fluffy scarves and breath-taking lace. My motto is “Anything and Everything Crochet” and I love a new challenge.

Mum and I are best known for our quirky book covers and key rings, for our colourful animals and for our complex and gorgeous, unusual Freeform Crochet but our designs are eclectic, varied and manifold. But just don’t ask us about our crochet. You’ll never stop us talking 

Shop members

  • Victoria

    Owner

Shop policies

Last updated on 17 May, 2018
Hi,
We are so glad to welcome you to our quirky little shop. My name is Victoria and I share my crochet world with my mum, Lynn, who taught me everything I know.
We both crochet for fun ... and beyond :-) Our motto is "Anything and Everything Crochet" reflecting both our eclectic range of items from amigurumi to afghans and our love of a crochet challenge - we are at our happiest when commissioned to make something more unusual!
You will find many of our finished pieces are one-of-a-kind or limited edition so you can always grab yourself a unique gift or an unusual self-indulgence.
We also like to spread the crochet love, so we often publish the patterns for our makes in the hope that loads of other people will enjoy making them as much as we do.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Refund

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are agreed to be faulty or mis-described.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in perfect condition and well packaged to STC (message us for the address). The customer will be responsible for the cost of return postage but the full price of the item(s) ordered and outward shipping costs will be returned after STC receive the goods.

The exception to this policy is in the case of one-of-a-kind, customised and personalised items. Unfortunately, we cannot offer a cancellation or refund once we have started these makes so please CHECK ALL DETAILS VERY CAREFULLY and if you are unsure we have it right PLEASE CONTACT TO ASK ANY QUESTIONS. We are always happy to help.

We want our designs to go to the right home so, if you are dissatisfied with your purchase in any way please let us know.
Payment
We are happy to accept payment by paypal, credit/debit card or Etsy direct payments.
Shipping
Delivery

UK deliveries: All deliveries are sent Royal Mail 2nd Class signed for unless the customer requests 1st class or special delivery for a rushed order. The customer is responsible for the postage costs unless specifically stated otherwise in the items listing.

Overseas deliveries: We use the Royal Mail/British Post Office to ship our items and we will always send items using a 'tracked' service. Because overseas postage can be expensive if you would like us to use another option we can arrange this but please contact us BEFORE you place your order. We will then give you a clear price for postage both with and without tracking before you make your final decision. If you choose to take a ‘without tracking’ option you should be aware that we will be less likely to recover items lost in transit.

Digital items can be downloaded instantly after payment.
'Ready to send' items will be dispatched 3-5 working days (or sooner) after payment.
Private commissions, customised items, one-of-a-kind designs and personalised items will be made to order after payment. They may take some time to make and will be added to our order book in turn. They will be dispatched 3-5 working days (or sooner) after they have been completed.

Items lost or damaged in transit: An item will be considered 'lost in transit' once you have informed us it is undelivered and STC have confirmation from Royal Mail Tracking that they have failed to deliver the item. STC will always do our best to replace any items that might be lost or damaged in transit. In the case of ‘One of a kind’ items and ‘customised orders’ that are impossible to recreate this will, obviously, not be possible. If this occurs, we will offer you the choice of credit, a refund or another item of the same value. Goods damaged in transit must be returned to STC before a refund will be made. STC will refund the postage costs for the return of damaged goods.

Please be aware all of our items are individually hand-crafted and take time to make. Although, we post them as soon as possible after they are finished, the project itself may take many, many hours. It will be worth the wait but if you would like an update on progress at anytime feel free to contact us.

If you have a specific, important deadline please let us know BEFORE BUYING. If we cannot make your schedule we will let you know so you can choose not to order.

If you live outside the UK, you will need to ensure you make arrangements for any import duties/ customs procedures etc relevant to your own country's legal requirements.
Additional policies and FAQs
Materials and safety

If we are making an item to your specifications we will discuss your preferences for materials but STC will have the final decision about the appropriate materials for each project.

In the case of customised items it is the customer’s responsibility to inform STC of any particular materials they would like to be avoided. For example, in the case of allergy to wool or the need for an easy to wash fabric.
Any item made to customer specifications is considered a customised item (see refund and delivery policies).

Toys will always be made from acrylic yarn or cotton chosen by STC to conform to safety standards. All playthings are safety tested and marked appropriately. Soft toys are suitable from birth.

Contact us at anytime for custom orders.

We supply wholesale on our smaller items. Please contact us for details and terms.
Privacy
Privacy
What information do I collect from you?
You will need to provide certain information so that I can fulfil your order.
You enter information into Etsy as you place your order and in doing so authorise Etsy to pass some of this information to me.
I will receive information such as: details of your order, your name (and/or tag), your home address, an email address if you supplied one, possibly a phone number if you supplied one.
I will obviously also receive any additional information you write directly to me through notes or messages.
Please note: Etsy process payments and refunds so I am not privy to any of your financial information.
Why do I need this information and how do I use it?
Your personal information will be used for:
• the purpose of filling your order and providing appropriate customer service (for example for providing you with updates on the progress of your order, answering your questions, solving any issues connected with your order and delivering your order to you)
• to comply with the Etsy Seller Policy and Terms of Use
• to comply with any possible legal obligation – such as records that must be kept for UK Tax purposes
• I will not use your information for marketing or for mail shots/newsletters

Sharing your information
I will not share your information unless it is impossible to complete and deliver your order otherwise or if I am legally obliged to share information to respond legal process or to government requests.
I share your address with The Royal Mail so that they can deliver your order.
Keeping your information
Your information is kept only as long as is necessary to fulfil your order and to comply with legal and regulatory obligations and resolve any possible disputes. I generally keep your information for 5 years.




Your Rights
If you reside in the EU you have certain rights. Some of these rights apply generally, certain rights only in limited cases.
• The Right to Access: You may have the right to access and receive a copy of your personal information held by String Theory Crochet
• The Right to Erasure: You may have the right to request the erasure of your personal information from my records (with the exception of information I am required to keep for legal reasons)
• The Right to Complain: If you feel I have misused the information I have about you then you should complain through your local data protection authority. Here is a good starting point: https://ico.org.uk/for-the-public/
How to contact me
I am Victoria Stott and I am the sole trader and, therefore, data controller at String Theory Crochet. You can contact me in the following ways:
1. Send a direct message through Etsy’s messaging system
2. Email: stringtheorycrochet [!at] hotmail.co.uk

More information

Last updated on 12 Apr, 2016
Seller details
Victoria Stott
12 Marten Place
TILEHURST, READING, Berkshire RG31 6FB
United Kingdom