PROCESSING TIME:
Before placing your order note our current processing time mentioned in the “announcement” section of the shop, it changes depending on the volume of orders we have, this is reflected on the default information by Etsy when you make the purchase.


SHIPPING
Your orders will ship out within the current processing time mentioned in the announcement section of the shop and reflected at checkout by default.
Weekends & holidays are NOT included.
Royal Mail is a separate company that we use to send your order and unfortunately we cannot guarantee how the carrier handles your package once we hand it off to them, but we will always make our best effort to get your order out as quickly as possible. If you selected a tracking service at checkout, you can track your order with the tracking number emailed to you upon shipping and provided on your Etsy profile under “PURCHASES & REVIEWS".
Please, check the service you chose at checkout, if it requires a signature you are responsible to be in to receive your parcel.


UK
✱ STANDARD DELIVERY: Royal Mail 1st Class, please allow up to 5 working days after dispatch for your order to arrive. This is NOT a tracked service. Information by Royal Mail may be available once the package has been delivered.

UPGRADES AVAILABLE at checkout if you want to track your order:
SIGNED FOR: we post with Royal Mail 1st Class signed for, this service notifies just when the parcel has been delivered. This is NOT a tracked service.
TRACKED SERVICE: we post with Special delivery next day by 1:00 pm. Processing time is the current one indicated above in the "announcement" section of the shop, This DOES NOT prioritize your order, but contact me before placing your order in order to see if I can help and process your order sooner. For ready to ship items (tools and paint brushes), orders laced after 12:00 pm will be post it next working day.


INTERNATIONAL
We post ONLY with Royal Mail "TRACKED, TRACKED & SIGNED or SIGNED FOR" depending on the service available for your country. Please allow 10 to 21 working days after dispatch for your order to arrive. Customs have the right to hold packages for inspection which can cause a delay.

CANADA, customs in your country tend to hold packages for a long period. Please have this in mind when placing your order.

Please allow 10 to 21 working days after dispatch for your order to arrive. Customs have the right to hold packages for inspection which can cause a delay.


INCORRECT ADDRESS
If your order sadly doesn't arrive due to an address being incorrect or incomplete then we cannot be held responsible for its loss and will be unable to offer to repost or refund it without a charge.
Please make sure you check your address before placing your order.

On odd occasions, things can sometimes go wrong with shipping.
Please remember that this is out of our control. But if your order hasn't arrived in10 working days after the estimated delivery date, please get in touch, we'll do our very best to sort it out for you.

If you have any extra requests for shipping your parcel, please leave us a note after checkout and we'll do our best to help.

Any questions or queries must come via Etsy and not by private email or on social media.

Please, be aware of your countries import limits and restrictions prior to purchasing. Any import fees are the responsibility of the buyer.

Any orders that sadly go astray we have to allow time for it to be returned to us before we can replace or refund them.


✱ Accepting our standard shipping option as described above and choosing NOT to upgrade the shipping, your order will be sent WITHOUT TRACKING & INSURANCE. We won't be able to trace your order and we cannot be held responsible for delayed, lost, stolen or mis-delivered packages, this means that we will NOT make any refunds, replacements or exchanges.




RETURN POLICY
We take returns for store credit within 30 days of purchase still in original packaging. Please see the terms below.

In order to keep our prices low, and due to the culinary nature of some of our products, there are certain items we cannot take returns on UNLESS the product is defective.
Sorry, we cannot take returns on:
Silicone mats
Edible items
PYO paint palettes*
Stencils*

We have to do this because of tampering or contamination risk.
If you have an issue with the quality of any of these items please contact us.
Buyer must pay actual cost of return postage.
Please send us a message here on Etsy for return questions.

DEFECTIVE OR DAMAGED PRODUCTS
If there are any defects with products, please contact us for replacement right away (24 hours).

REPLACEMENT POLICY
UK & INTERNATIONAL STANDARD DELIVERY
we do NOT issue replacements. However, if you haven't received your order 10 working days after the estimated delivery date, contact us in order to find a solution. If you contact us after that time, we will not be able to help or find a solution for you. We acknowledge that you have received your order.

REFUND POLICY
In order to keep our prices low, and due to the culinary nature of some of our products, there are certain items we cannot refund UNLESS the product is defective.
Sorry, we cannot take refunds on:
Silicone mats
Edible items
PYO paint palettes*
Stencils*

*Every stencil and PYO paint palettes are made to order, so unfortunately, returns are not offered. However, if you received a damaged product, please let us know and we will do everything possible to make it right.

Please contact us within 14 days of receiving your purchase with an Etsy message if you are in anyway dissatisfied with your order and we'll do our best to resolve the problem.

Any issues with an order that is over 15 days after purchase (domestic), 30 days (international), we sadly cannot offer any form of refund or replacement.


Thank you for stopping by and please feel free to contact us if you have any questions.
Zaida & Alan Wilson.



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► DIGITAL FILES ONLY:

By purchasing graphics from Zee Will Draw / zeewilldraw / ZWD / Zaida Wilson / Zee Wilson, you agree to abide by my Terms of Use and you agree to respect the restrictions placed on the images and artwork created and copyright.

TERMS OF USE:
Due to the nature of DIGITAL FILES, we do NOT accept cancellations, refunds or exchanges.

YOU MAY USE ZWD'S PRODUCTS:
• For your personal and any non-profit projects.
• You CANNOT resell or redistribute the digital stencil but you can use it in your projects.
• You CANNOT claim the design as you're own. Credit back to Zee Will Draw is NOT required but always appreciated.
• CUTTING FILES / DIE CUTS / STENCILS: You are more than welcome to create stencils etc. for PERSONAL use only. No images are to be used under this category for Commercial Use.
These cutting files (SVG), die cuts, stencils etc are NOT to be made for commercial use without my concent. Please contact me directly for quote.

• PRE-MADE PARTY PRINTABLES: You may sell ZWD’s products in printed form ONLY as ADD-ONS to other homemade products. I.e.: You are allowed to use ZWD’s bag toppers, which you purchased and printed out at home, on cookies you make for resale. You may not sell the digital copy, or the printed copy alone or as is. Credit rules apply- see above.

• Printable, editable cards, invitation cards and stationery- FOR PERSONAL USE ONLY.

• CAKE AND COOKIE MAKERS: You may use ZWD’s PRINTABLE products to create perishable items for resale, as long as you are a small business and not large retail or wholesale.

All ZWD files are password-protected*, It protects my designs and my copyright.
The file(s) can only be opened in Adobe Acrobat Reader.
The password remains with ZWD and never will be provided under any circumstance.


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All copyrights remain with Zee Will Draw / Zee Will Draw Stencils / zeewilldraw / zeewilldrawstencils / ZWDS / ZWD / Zaida Wilson / Zee Wilson.

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NOT ALLOWED COMMERCIAL USE:

1-. DIGITAL SCRAPBOOK RETAILERS & CLIPART RESELLERS:
My products are NOT to be used as part of a Scrapbook Kit or Re-Packaged in a clipart collection to be sold as a digital download.

2.- WEB & BLOG DESIGNERS:
You may NOT use our graphics to create websites, blog headers or logo designs.

3.- PRINT ON DEMAND SITES:
*You are NOT allowed to create printed products, using ZWD’s images and or products, in online stores such as Zazzle, CafePress, Spoonflower, etc. for resale.

4.- CUTTING FILES/ DIE CUTS/STENCILS:
Please contact shop directly for quote.

• Designs in original format may not be distributed or resold in digital or printed form
• Designs in altered format may not be distributed or resold in digital or printed form
• Sale of this any items set does not transfer it's copyright.
• Designs cannot be copied or reproduced in whole or in part
• Designs cannot be claimed as your own
• Designs cannot be shared in it’s original or altered format with anyone.
• Designs cannot be redistributed or resold
• Notice of copyright included in the content may not be removed
• Designs cannot be made into other digital graphic sets and redistributed or resold
• Designs cannot be offered on any web site as downloads or send in any other way
• Designs may not be used in the production of rubber or other ink-based
stamps unless the resulting item will be solely for personal use.
• Designs may not be used in the production of fabric or clothing.

YOU MAY NOT OFFER MY FILES AS FREEBIES. YOU CAN USE THEM FOR PERSONAL USE, EDUCATIONAL USE AND SMALL BUSINESS/COMMERCIAL USE WITH MY WRITTEN AUTHORIZATION. THE COPYRIGHTS REMAINS WITH ME ALL THE TIME. ALL MY FILES HAVE PASSWORD-PROTECTION.

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DISCLAIMER: ZEE WILL DRAW reserves the right to modify this policy at any time without prior notice.

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If you do not follow these terms of use, you are in violation and will be contacted by our lawyers and possibly asked to remove your items for sale