sarahwillustration

Privacy Policy

**Last updated: September 2026**

I take your privacy seriously and only use your personal information when I need to in order to process your order, communicate with you, and provide you with a good customer service.

What information I collect

When you place an order through my Etsy shop, Etsy provides me with the information I need to fulfil your order. This may include:

* Your name
* Delivery address
* Email address
* Details of your order
* Any information you provide to me through Etsy messages

I do not collect or store payment or credit card details. Payments are processed securely through Etsy and its payment providers.

How I use your information

I use your personal information only when necessary to:

* Process and fulfil your order
* Package and post your purchase
* Contact you about your order
* Respond to your questions or messages
* Deal with any issues relating to your order
* Comply with legal, tax and accounting requirements

I will not use your information for marketing purposes unless you have separately given me permission to do so.

Who I share your information with

I only share your personal information when it is necessary to fulfil your order or comply with the law.

This may include:

* Etsy, which processes your order and payment
* Postal or delivery services, where your name and delivery address are needed to send your order
* Professional advisers or authorities where I am legally required to provide information

I will never sell your personal information to another business.

### How long I keep your information

I keep personal information only for as long as necessary to fulfil your order and meet my legal, tax and accounting obligations.

Information that I no longer need will be securely deleted or disposed of.

Your rights

Depending on your circumstances, you may have rights relating to your personal information, including the right to:

* Ask what personal information I hold about you
* Ask for incorrect information to be corrected
* Ask for your information to be deleted where there is no legal reason for me to keep it
* Object to certain uses of your information
* Ask for a copy of your personal information

If you have any questions about how I use your information, please contact me through Etsy Messages.

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

Etsy

Please remember that purchases made through Etsy are also subject to Etsy's own privacy policy. Etsy independently processes certain personal information as part of providing its marketplace, payment and other services.

You can find Etsy's privacy information on their website.

Changes to this policy

I may occasionally update this privacy policy to reflect changes to my business or legal requirements. The latest version will always be available in my Etsy shop policies.