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Announcement
Last updated on Aug 31, 2025
Reviews
4.9
(607)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About MarulaTreeDesigns
Sales
3,044
On Etsy since 2023
Shop members
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Emm
Owner, Designer
Marula Tree Designs is a women-owned small business. My creations are inspired by a blend of my global travels, personal life experiences, and my rich South African heritage. Thank you for visiting—your support is truly appreciated!
Production partners
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My professional printing partner, based in the USA, handles the production, packaging, and shipping
WA, United States
I collaborate with a trusted off-site printing company to handle the printing, packaging, and shipping of my designs. This partnership allows me to focus on crafting unique designs for high-quality products while ensuring I can deliver exceptional customer service.
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Marula Tree Designs
United States
Create Designs for our small business
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Printing Company B - My professional printing partner, based in the USA.
Chatsworth, CA
I collaborate with a trusted off-site printing company to handle the printing, packaging, and shipping of my designs. This partnership allows me to focus on crafting unique designs for high-quality products while ensuring I can deliver exceptional customer service.
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Printing Company A - My professional printing partner, based in the USA.
Wilmington, DE
I collaborate with a trusted off-site printing company to handle the printing, packaging, and shipping of my designs. This partnership allows me to focus on crafting unique designs for high-quality products while ensuring I can deliver exceptional customer service.
Shop policies
Last updated on Sep 14, 2023
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Digital downloads
Instant downloads
Your files will be available to download once payment is confirmed. Here's how.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Last updated on
Dec 19, 2025
Frequently asked questions
Custom and personalized orders
Yes, we do accept custom as well as personalized orders on many of our products and designs. Please message us with your request.
What is your Return, Exchange & Cancellation Policy?
ALL SALES ARE FINAL!
All products are made to order. Due to the custom nature of these items, all sales are final. We do not accept returns, exchanges, or cancellations for any reason including, but not limited to, customer ordering errors, incorrect option selections, personalization details submitted by the buyer, or a change of mind after purchase.
If a return is accepted for any reason other than a verified defect or seller error, the buyer is fully responsible for all shipping costs associated with the entire transaction, including original shipping, return shipping, and any reshipment costs, if applicable. They may also be a restocking fee!
Will you adjust the price of my order if the item goes on sale?
Unfortunately, we are unable to adjust the price of an order if the item goes on sale. As a small business, we do not have the resources to accommodate such adjustments. Thank you for your understanding.
What if my package is delayed/lost in transit or stolen?
Marula Tree Designs is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - these are all circumstances which are beyond our control.
Once we hand your item over to the shipping carrier it is their responsibility to deliver the item to you. Please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
Pacakage arrived damaged. What do I do?
If an item breaks in shipment you MUST have photos of the item and the box/packaging and you must retain the box/packaging.
**Note that any damage must be reported to our shop within 48 hours of the package arriving!
My order did not reach me on time. Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and THESE WILL INCREASE DURING THE HOLIDAY SEASON. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach you on time.
Please contact the shipping carrier.
Please understand, NO returns are accepted for shipping delays. We try our best to work with you but don't control shipping.
Customs
All orders shipped outside of the United States are sent with a customs declaration attached. Any customs fees, duties and handling charges, tax etc. is the responsibility of the buyer.
The above estimated shipping times are the time taken for your parcel to arrive in your country. Time to arrive to your door will depend on custom clearance. At busy times of the year, it will take longer to clear customs.
We are not responsible for delays in customs.
Please understand, NO returns are accepted for customs delays. We try our best to work with you but don't control customs.
What is the processing time for my order?
Please allow 3-7 business days for processing, printing and the preparation for shipment of all orders.
Please note: this is not the same as shipping time that was shown during the checkout process!