EpicLinen
The Spirit Of Life
Klaipėda, Lithuania
7,715 Sales
Shop policies
Last updated on
July 17, 2018
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Welcome everyone, to EpicLinen Boutique!
We hope you will find something charming here that inspires you too!
We adore products that fulfil a function, are comfortable and well made! These are the principals that will stand the test of time.
EpicLinen Team seeks to provide high class service and we do hope you will value this attitude.
Please do not hesitate to contact us for any enquiries and custom requests via info [!at] epiclinen.com
We hope you will find something charming here that inspires you too!
We adore products that fulfil a function, are comfortable and well made! These are the principals that will stand the test of time.
EpicLinen Team seeks to provide high class service and we do hope you will value this attitude.
Please do not hesitate to contact us for any enquiries and custom requests via info [!at] epiclinen.com
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
We accept online payments in a secure environment by using PayPal system that are PayPal accounts and credit or debit cards for items purchased on our Etsy shop. Paypal is one of global leaders in e-commerce business allowing payments and money transfers to be made through online with over 230 million accounts across the world.
We do accept Visa, Visa Electron, Visa Virtual, MasterCard, Maestro, American Express and regular account payments made through PayPal system. You do not need to have PayPal account, although if you already have one, you might use it.
Using PayPal system your payments will reach us fast and safe!
Placing your order online is easy!
However if you come with a problem please follow up this guide:
http://www.etsy.com/help_guide_checkout.php
We do accept Visa, Visa Electron, Visa Virtual, MasterCard, Maestro, American Express and regular account payments made through PayPal system. You do not need to have PayPal account, although if you already have one, you might use it.
Using PayPal system your payments will reach us fast and safe!
Placing your order online is easy!
However if you come with a problem please follow up this guide:
http://www.etsy.com/help_guide_checkout.php
Shipping
Our delivery service is fast and reliable. If we have your order items in stock, we will send it promptly. Our orders will be shipped as soon as possible but usually are dispatched within 2 - 3 business days (if the item is in stock) after receiving the payment and should arrive within 5 – 15 days in Europe, 2 - 5 weeks in the rest of the World.
Deliveries take place Monday to Friday only. We generally ship via Post Registered Mail for smaller orders and via International Express Delivery Courier UPS.
We ship everywhere to Europe and internationally.
Standard Shipping normally takes 5 – 15 business days to Europe.
International buyers, please allow 2 – 3 weeks for delivery to the USA, Canada, minimum 3 weeks to Australia, Japan and the rest of the World.
If you would like to receive your parcel faster - express delivery service is also available. Please send us a message before or right after you have done the purchase as express delivery is extra charged option.
Parcels are delivered within business days.
In case you have provided home address for your ordered goods and you know you are not reachable there, please better provide your work, business or other address where would be possible to find you.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
Deliveries take place Monday to Friday only. We generally ship via Post Registered Mail for smaller orders and via International Express Delivery Courier UPS.
We ship everywhere to Europe and internationally.
Standard Shipping normally takes 5 – 15 business days to Europe.
International buyers, please allow 2 – 3 weeks for delivery to the USA, Canada, minimum 3 weeks to Australia, Japan and the rest of the World.
If you would like to receive your parcel faster - express delivery service is also available. Please send us a message before or right after you have done the purchase as express delivery is extra charged option.
Parcels are delivered within business days.
In case you have provided home address for your ordered goods and you know you are not reachable there, please better provide your work, business or other address where would be possible to find you.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
Additional policies and FAQs
Custom made orders are welcome!
Please feel free to contact us to help you to implement your ideas, thoughts, dreams!
EpicLinen attempt to take every care to ensure that the description and specification of our products are as accurate as possible. We make our best effort to provide quality photographs of our items, reflecting the colors as closely as possible. However, computer monitors differ in how they transmit colors. We cannot, therefore, guarantee that the color of the item will be exactly as shown on your computer. Color comments have been added to certain items.
If you are unsure about a color or a fabric, please contact us by e-mail info [!at] epiclinen.com
EpicLinen Team is very pleased to hear from our users and welcomes your comments regarding our products and services.
If you would like to drop a line with any idea, thought or suggestion, please feel free to do this via info [!at] epiclinen.com
We value your feedback!
We want you to be completely satisfied! If you are pleased with your purchase and our service, please feel free to leave us the positive feedback as it helps to keep the shop going.
Thank you!
Please feel free to contact us to help you to implement your ideas, thoughts, dreams!
EpicLinen attempt to take every care to ensure that the description and specification of our products are as accurate as possible. We make our best effort to provide quality photographs of our items, reflecting the colors as closely as possible. However, computer monitors differ in how they transmit colors. We cannot, therefore, guarantee that the color of the item will be exactly as shown on your computer. Color comments have been added to certain items.
If you are unsure about a color or a fabric, please contact us by e-mail info [!at] epiclinen.com
EpicLinen Team is very pleased to hear from our users and welcomes your comments regarding our products and services.
If you would like to drop a line with any idea, thought or suggestion, please feel free to do this via info [!at] epiclinen.com
We value your feedback!
We want you to be completely satisfied! If you are pleased with your purchase and our service, please feel free to leave us the positive feedback as it helps to keep the shop going.
Thank you!
Privacy
PRIVACY POLICY
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, taxes, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified, TRUSTe Privacy Certifications.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Ieva Zumienė, am the data controller of your personal information. If you have any questions or concerns, you may contact me by e-mail info [!at] epiclinen.com. Alternately, you may mail me at:
Ieva Zumienė
Plieno st. 8
LT-95112 Klaipėda
Lithuania
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, taxes, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified, TRUSTe Privacy Certifications.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Ieva Zumienė, am the data controller of your personal information. If you have any questions or concerns, you may contact me by e-mail info [!at] epiclinen.com. Alternately, you may mail me at:
Ieva Zumienė
Plieno st. 8
LT-95112 Klaipėda
Lithuania