SHIPPING COSTS & TIMES:

We aim to dispatch within 2-5 working days with the exception of our Sabbat Celebration Boxes which dispatch on the date advertised in the listing.

Shipping costs vary and are added automatically at checkout.

Whist we are usually able to get your order to you within 7 working days (15 working days, internationally), please allow 28 working days for delivery from date of dispatch to allow for the unpredictabilities of the postal service.

If you have not received your order after this time please contact us to resolve the problem.

All items are dispatched from the UK.

Parcels are sent via Royal Mail using a non-sign for service. They will also, in most cases, fit through your letterbox. This means you do not have to be in for your delivery. It also means your parcel will not have a tracking number.

INTERNATIONAL SHIPPING:
We are currently unable to offer international shipping due to increased customs delays and international delivery times.

ZERO WASTE POLICY:
We are striving to be a zero waste company. All parcels that leave our hands are carefully designed to ensure that all packaging used can either be recycled or reused (and in most cases, both). If bubble wrap or Jiffy bags are used, we use the biodegradable versions ONLY. We are a plastic-free zone.

TERMS AND CONDITIONS:
Please allow 28 days for delivery from the date your payment has been received. You should receive your order well within this timeframe.

PLEASE ensure your delivery address is correct. We cannot be held responsible if it is not.

Any breakages or missing items must be reported immediately upon receipt.

Returns and exchanges can only be accepted if the item is faulty and must be arranged immediately upon receipt. In the event of a return/exchange we regret that we will be unable to refund the cost of postage. Proof of postage should be obtained in case of loss when you return your item/s.

Should an item break through normal use within 28 days of purchase we will replace it free of charge. This is not possible after the 28 days have elapsed.

By ordering you agree to all the above terms. Please read them carefully.

LEGAL DISCLAIMER
Crystal healing and herbology are complementary therapies and are not intended to replace or infer any medical instruction, guidance or prescription.

All information given by Silverthorpe & Daughters concerning traditionally-suggested properties of individual crystals, stones, seeds, herbs and resulting products is compiled from personal research and experience, and is of individual opinion only. No guarantee of positive benefit is inferred or offered. We do not accept any responsibility for effectiveness of individual crystals, stone, herbs or seeds.

Crystals, stones, seeds and herbs sold by Silverthorpe & Daughters are sold for decorative use and as potential aids to complementary therapy. Information provided on this website, through digital and physical guides or in the course of purchase from Silverthorpe & Daughters is not designed to diagnose, prevent or cure any disease or ailment, nor is it presented as a substitute for medical advice or treatment. Always consult a General Practitioner or registered health professional immediately for diagnosis of or treatment for any illness, ailment or imbalance.

Silverthorpe & Daughters do not accept any responsibility for any result or consequence of any action undertaken by any individual or group as a result of the use of this website or the information provided by it. All embarkations into crystal, herbal or magical therapy are undertaken entirely at your own risk.

By ordering you agree that you have read and understood the above disclaimers. Please read them carefully.