Announcement
We're moving! After a thoroughly enjoyable 13(!) years on Etsy, sensationery is excited to be expanding our product line to include all things custom baby and toddler decor!
We’d like to invite you, our loyal customers since 2011, to please visit us over at our new Etsy shop: RELIABLE SPROUT, where we’re churning out new items weekly. Don’t worry - all of your favorite desk and stationery items are over there too!
Come see! https://www.etsy.com/shop/ReliableSprout
XO
catherine + team
Featured items
Items
All Items
Reviews
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Abby Taylor on Apr 1, 2024
5 out of 5 starsLovely product! Can’t wait to use!
Catherine responded on Apr 2, 2024
Thank you so much Abby!!
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David on Dec 21, 2023
5 out of 5 starsThank you, Emily, for the quality of these paper clips. The quality of the boxes and bows that contain the clips are exceptional. Thank you for your excellent creations. Merry Christmas, Emily.
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About sensationery
welcome to our world of paper and string!
Shop members
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Catherine
Owner
I am the owner of sensationery. I embroider every journal, gift tag and wedding sign by hand, plus package and ship your custom creations.
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Mark
Engineer
I'm the shop technician, overseeing equipment upkeep in the shop and all things web-related.
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Tara
Assistant
Hi! I'm Tara, I assist with social media, marketing and branding.
Production partners
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Production Partner
Providence, RI
Production assistance with stationery.
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Production Partner
Charlotte, NC
production assistance
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Production Partner
Wilmington, DE
Our partners assist in the formatting and physical production of our work.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before production and shipment. We also sometimes share sneak peeks of customer items on our Instagram @sensationery.
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item is damaged in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.
Do you offer rush production?
All orders will be processed in our standard 3-10 business days. If you need it sooner, you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.
What if my package is delayed/lost in transit or stolen?
sensationery is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.