sensationery

Gold Pens, Embroidered Journals + Custom Stationery

New Mexico, United States
|
| 799 Sales | 5 out of 5 stars 5 out of 5 stars

sensationery is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    We're moving! After a thoroughly enjoyable 13(!) years on Etsy, sensationery is excited to be expanding our product line to include all things custom baby and toddler decor!

We’d like to invite you, our loyal customers since 2011, to please visit us over at our new Etsy shop: RELIABLE SPROUT, where we’re churning out new items weekly. Don’t worry - all of your favorite desk and stationery items are over there too!

Come see! https://www.etsy.com/shop/ReliableSprout

XO
catherine + team

Announcement

Last updated on Apr 19, 2024

We're moving! After a thoroughly enjoyable 13(!) years on Etsy, sensationery is excited to be expanding our product line to include all things custom baby and toddler decor!

We’d like to invite you, our loyal customers since 2011, to please visit us over at our new Etsy shop: RELIABLE SPROUT, where we’re churning out new items weekly. Don’t worry - all of your favorite desk and stationery items are over there too!

Come see! https://www.etsy.com/shop/ReliableSprout

XO
catherine + team

799 Sales

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Catherine

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Catherine

Reviews

Average item review
5 out of 5 stars
(200)
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About sensationery

Sales 799
On Etsy since 2011

welcome to our world of paper and string!

Shop members

  • Catherine

    Owner

    I am the owner of sensationery. I embroider every journal, gift tag and wedding sign by hand, plus package and ship your custom creations.

  • Mark

    Engineer

    I'm the shop technician, overseeing equipment upkeep in the shop and all things web-related.

  • Tara

    Assistant

    Hi! I'm Tara, I assist with social media, marketing and branding.

Production partners

  • Production Partner

    Providence, RI

    Production assistance with stationery.

  • Production Partner

    Charlotte, NC

    production assistance

  • Production Partner

    Wilmington, DE

    Our partners assist in the formatting and physical production of our work.

Shop policies

Last updated on Nov 29, 2023

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Nov 29, 2023

Frequently asked questions

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before production and shipment. We also sometimes share sneak peeks of customer items on our Instagram @sensationery.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item is damaged in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it sooner, you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen?

sensationery is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.