We accept: PayPal, Cards, eCheck, Direct Check-out and etsy gift cards for payment.

If you're a new buyer to Etsy, take a look at these useful links:
1. Buying an Item on Etsy
http://www.etsy.com/help_guide_checkout.php
2. How-to Pay with a Credit Card and Create a PayPal Account
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

PAYMENT POLICIES:
Payment is expected at the time of purchase. This means that your item will be with you as soon as possible. Orders are dispatched within 3-5 working days of payment being received and cleared. Due to us also working full-time, away from our etsy shop, we usually post at the weekends. You will be notified when you're item wilol be dispatched.

If the payment method is eCheck, it usually takes 3 to 5 working days for the payment to clear. An eCheck is a payment made directly from a bank account.
Under orders of etsy and PayPal, we MUST wait for the payment to clear before dispatching the order. Please be aware that this may delay the dispatching of your item/s for as long as it takes the payment to clear. We will also contact you in this situation.

*The term 'working days' means Monday-Friday.*

POSTAGE AND SHIPPING:

We both work full-time away from our etsy shop, and so can only dispatch orders on weekends, as soon as possible. *The term 'working days' means Monday-Friday.*

UK - We dispatch standard items in 3-5 working days. Custom orders and made to order items are dispatched within 1-2 weeks of payment being received. It is the buyer's responsibility to select at checkout whether they want Royal Mail First Class or Royal Mail Second Class service. We'll send you a confirmation email as soon as the item is dispatched, so expect your item to arrive within 3-5 working days of postage for Royal Mail Second Class, and 1-3 working days for Royal Mail First Class Service.

Europe - We dispatch standard items in 3-5 working days. Custom orders and made to order items are dispatched within 1-2 weeks of payment being received. All items are posted by Royal Mail International Standard service. We'll send you a confirmation email as soon as the item is dispatched. The day after the item is dispatched, it usually takes 6 more working days to reach Western Europe and 8 working days to Eastern Europe.

Everywhere else - We dispatch standard items in 3-5 working days. Custom orders and made to order items are dispatched within 1-2 weeks of payment being received. All items are posted by Royal Mail International Standard service. We'll send you a confirmation email as soon as the item is dispatched. The day after the item is dispatched, it usually takes 6 - 21 working days to reach its destination.

'Standard items' include our normal, ready-to-ship items. Custom orders, made to order items and personalised and customised items are dispatched within 1-2 weeks. These are clearly stated on the item description. It is the buyer's responsibility to check processing times and delivery times of items before choosing to place an order. These are visible on each item listing description. If you need it quicker, let us know and we will see what we can do. After placing an order, to see what date your item will be dispatched by, go to 'PURCHASES' under 'YOUR ACCOUNT' and it will be listed here.

We ship/post to the only address given to us by the buyer. It is the buyers' responsibility to make sure the correct address is given to us when placing an order. Once dispatched, there is nothing we can do to change the location the package is going to.

ONCE SHIPPED:
Once we have shipped your order and received proof of posting from Royal Mail (as we always do), it is Royal Mail's responsibility for it to reach you safely. We cannot control nor take responsibility for Royal Mail's service, but we will do all we can for items to get to you ASAP, so please be understanding with us if there are any issues/concerns concerning Royal Mail. Please don't hesitate to contact us if you have any issues or concerns and we will contact the postal service on your behalf to try and resolve any issues. We will do whatever we can to help you. We will refund you if your item arrives broken or damaged, or send a replacement if possible, but as many items are one of a kinds, we may not be able to send out a replacement, and so will refund you instead. We usually issue refunds or send a replacement if possible, but every case is treated on an individual basis. If you're item 'goes missing' once dispatched, we will attempt to locate it with Royal Mail.

PACKING:
We take the utmost care when packaging items and as such they are wrapped in a safe little nest of bubble wrap, and included within a bubble-lined envelope. All items are delicate and as such should be treated with care when opened. Avoid the manic scissors approach at all costs! Be careful not to damage or break items when removing packaging. We wrap items in as much protective material as the postal system will allows us to. Every parcel also has a 'Fragile -With Care' sticker on, to ensure maximum responsibility by us has been taken to inform the postal service to take care with your item/s. Should your item arrive broken due to the postal service, please contact us and we will be happy to help. We usually issue refunds or send a replacement if possible, but every case is treated on an individual basis.

TRACKING AND INSURANCE:
All items are posted by Royal Mail First or Second Class/International Standard Service, unless otherwise discussed prior to purchasing. Tracking and Tracking Numbers are not included in these standard prices shown on our listings. If you would like tracking, you must contact us before purchasing to discuss it with us. Once you have bought the item/s, it is often too late to request a tracking number or similar 'add-on' service to standard shipping. Insurance for items is not included in the standard prices. This is the buyer's responsibility. Insurance, customs tax etc. of a parcel and other similar responsibilities lie solely with the buyer.

CUSTOM ORDERS:
We love taking custom orders, and always welcome them! Please message us with any ideas for a custom order.
We start work on a custom order after:
1. Discussing the initial idea with the customer through 'etsy conversations'.
2. Agreeing to make it.
3. Negotiating a price.
4. Receiving payment for the item from the buyer.
Custom orders will often cost more than our standard item prices, as they require specific materials and more time. We will always discuss with you the price and ideas you have in mind.

With customised/personalised text items, the buyer must enter the words they'd like in/on the item in the notes to seller at the check-out, or send them to us in an etsy message. Once payment has been received, you are allowed up to three revisions of your customised/personalised text item, after which time alterations cannot be made.

With cabochon items, the cabochons may leave a slight 'gap' between themselves and the cameo frame whilst setting, or small air bubbles may form under the glass. Although these aren't usually very noticeable, you accept this factor when placing your order for these items.

RESERVING ITEMS:
We treat every request individually, and will discuss with you if we are able to reserve an item in your name. If this is possible, we will reserve it for you in your name for up to 48 hours. Other members of the public are not permitted to purchase a reserved item if it has not been reserved for them (as discussed via etsy convo's). We will therefore cancel any purchases made under this.

HANDMADE ITEMS:
As you can see, all pieces are handmade, hence any item you receive may differ slightly to that in the images. Imperfections should be expected with handmade craftsmanship. Some things, like lint, are almost impossible to avoid coming in contact with clay and varnish whilst drying, although we do try our best to avoid this. By purchasing an item you agree to accept this factor. Please also allow for slight differentiation in colour, as lighting, camera flash and different computer screen resolutions can affect this.

CHAIN LENGTHS:
Please make sure that the necklace/bracelet/chain is the right length for the person it is intended for, before purchasing. This is always the buyer's responsibility. All chain lengths are the full length, un-clasped and lying on a flat surface.

CUSTOMISING YOUR ORDER:
A lot of our products offer the ability for you to customise your order, e.g. colour, style or specify a bracelet length. However, these customisable features MUST BE confirmed with the shop owner, BEFORE making a purchase. If not confirmed before purchase, then we cannot guarantee your preference. -This applies to all customisable features.
If you purchase a bracelet, and do not specify the length/size you would like it, it will be sent out in its' default size. It is the customer's responsibility to check with us before placing an order if we can adjust the bracelet to a specific size, or leave a note at the check-out if you require the bracelet to be a specific length. If we do not receive this, it will be dispatched in its' default size/length, or random colour/style.

CORRESPONDENCE:
We do our best to upkeep good communication with customers. However, if you do not respond to 'etsy convo's' we send you, then you take responsibility for any issue that this make cause. For example; If we contact you asking you to confirm what colour/length/size etc. you would like for your item/s, and we receive no reply before the date it is due to be dispatched (this date is given to us by etsy and can be found under 'Your Account'), then we will have to make a responsible decision and dispatch the item in it's default/random length/size/colour etc. The same goes for the customer failing to respond to messages concerning delivery upgrades. The customer is responsible for responding to all important messages regarding their order, and accept any issues caused by not responding to them.

DURABILITY:
No piece of jewellery is indestructible, and we urge you to take great care and responsibility when opening, wearing, storing etc. any pieces you buy. Great care of use and storage should be taken to ensure a long life-span of your jewellery. Store items in a secure box, out of direct sunlight and moisture/humidity. Obviously, do not wear items when bathing, showering or swimming, and do not allow it to come in contact with any chemicals such as perfumes or cleaning products. Avoid wearing jewellery whilst cleaning, cooking, handling/looking after children etc. We recommend only wearing pieces when not doing any of these things, or similar. Our items are not toys and for responsible wearing only. We use the strongest glue possible to bond all items! We will not refund on items damaged by any of this.

Please note that items made from clay, wood, card, fabric, satin, and other delicate materials require extra care and attention. They are very delicate and should be handled so. Take extra special care not to squash, bend, or get them wet. You accept this factor and responsibility should you purchase an item like this.

CHILDREN AND SAFETY:
All pieces are NOT toys. Our jewellery contains small components, which could put you or others at risk of choking if swallowed. For this reason, we do not recommend it be given to a child under 10 years of age. Pins, brooches and badges can be especially dangerous if mis-used. Although every effort is made to ensure that beads are securely strung, earring clasps are closed as tightly as possible and items are glued on securely, using high-strength glue, jewellery is not indestructible.
33Hearts will not take any responsibility for misuse and un-safe practices of its jewellery after purchase. Please do not give a child any of our pieces, especially unsupervised.

We do not allow re-use of our images, including the 33Hearts logo and banner design, the images and photographs, and written text used in listings, descriptions and on our about page, and any other original images and texts created by us, without our written permission.

Disclaimers are added to each listing to where we feel credit to suppliers of certain materials is needed.

By purchasing an item from 33Hearts, you agree that you have read our full etsy policies, regarding all aspects of placing an order with us through etsy, and you understand them and agree with them and will follow them completely. As we will also. © 33Hearts 2012-2014.