I am dedicated to bringing my customers the best shopping experience from start to finish. If any purchase isn't what you expected, I will make every effort to assist with your request. First convo me within 7 days after receiving your order.
You have 14 days from the date you received your order to request a full refund. You are responsible for covering the cost of return shipping with a tracking number to France. Once I receive back the unused items, you will be refunded the full amount of the items to the original payment source used.

All orders come gift wrapped in a jewelry box with a fabric pouch or tissue paper. If the order is being sent directly to the recipient, I can add a gift note as well, just specify what the note should say when you checkout in the note to seller box.

Order will be shipped within 1-2 working days after payment is received. I'll provide the tracking number to you when the item is shipped. Please note that I ship from France and average time of delivery is 10 days to US but there can be delays while Custom process.

Shop policy is here: http://www.etsy.com/shop/willowsisterhood/policy

I try to do my best to represent the item's true color in the pictures, it is the more accurate as possible, but the colors may vary slightly due to differences in monitor calibrations.

To properly care for Sterling Silver jewelry, give a little extra thought to how you store, wear, and polish it. Store your jewelry in a dry and air-tight place, separating each individual piece. Wear your jewelry often, but be sure to remove it when working with certain chemicals or foods that contain sulfer. As a rule of thumb, it’s always best to put on your jewelry last when getting dressed. Polishing your jewelry before it becomes too tarnished will minimize the amount of work needed, but be sure to use the right type of cloth and stroke pattern. All of this will help keep your Sterling Silver jewelry looking brilliant for years to come.