We accept returns of dollhouse kits within 14 days from the date of delivery. Any dollhouse kit returned must be new, unopened and returned in the original packaging. If the factory seal on the box is broken, the item cannot be returned. You MUST receive authorization from us before returning any dollhouse kit and the kit must be returned to the return address provided with the RMA#. If you fail to receive authorization prior to sending us a return, or if the item is returned to the wrong address, any refund due may be delayed and will be reduced by the cost of redirecting the package to the proper address. Please contact us via Etsy convo, or email us at info@endeavourtoys.com to receive an RMA# and complete return instructions.

Missing or damaged pieces do not constitute an acceptable reason for a return / "not as described" return. If your order arrives with pieces missing or damaged, please contact us with a description of the damaged / missing pieces and we will be happy to replace them at no cost to you. There is no need to return the product.

Please take a complete inventory of all parts prior to requesting replacements. Replacement parts will be provided free of charge only once, otherwise there will be a service charge to handle any future adjustments of missing/damaged parts, and the customer will pay for shipping thereof.

Restocking fees apply to most items returned and range from 0 - 20% depending on the item returned.

Returns are not accepted for customized or personalized orders.

Many of the products we sell can be shipped to Alaska and/or Hawaii. All sales shipping to Alaska or Hawaii require a shipping quote. Please request a shipping quote prior to placing an order.

UPS, FedEx and most other private carriers do not deliver to PO boxes. USPS is the only carrier that can deliver to PO boxes. In addition, there are limitations when it comes to the size of the parcel that can be delivered to a PO box even when shipped by USPS. Due to their size and weight, many of the items we sell, including most dollhouse kits, easels, looms, and furniture/storage pieces, are shipped via UPS or FedEx and, therefore, require a physical address.