1. In case of cancellation or return for any reason except our fault, we return only 80% due to nonrefundable commissions.
2. Refund will be made only after we get our item back
3. No refunds for custom orders.
4. No refunds for items from section craft supplies and Sale.
5. No refunds after 45 days from purchase moment.

Credit card payments are processed through PayPal, however, no PayPal account is required. To pay by credit card, please follow the steps below:

1. Click "Pay with PayPal" at the end of the checkout process.
2. Now you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.
3. Enter your credit card and personal info. Click "Review Order and Continue."
4. Review your order. If everything is correct, Click "Pay (dollar amount) Now."

It usually takes:
North America: 1-3 weeks
Europe: 2-5 weeks
Australia, New Zealand and Oceania: 3-8 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 3-8 weeks
North Africa and the Middle East: 3-8 weeks
Sub-Saharan Africa: 3-8 weeks

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Please note that during holidays and sales seasons, delivery times may be longer due to mail load.

I'm open for your custom orders and would be glad to personalize my items with your family name, brand or any other wording. Custom colors are also available. Please contact me.

If you are unhappy with your purchase - please write to me and we will solve the problem.

Unfortunately, in our store, you cannot cancel the order. Please carefully read all descriptions and rules before you make a purchase.

Return of goods is possible only if there is a defect or damage and in case you:
- have been contacted me within 2 weeks after receiving the order.
- have been sent within 30 days from the receipt (at the expense of the buyer)

When returning the goods, the money for shipping is not returned under any circumstances.

Exchange of goods - is impossible.

Please note, real colors may differ from what you see on your screen.

I declare the full price when completing the declaration and I am not responsible for any tax charges in any country. All I can do is to send the parcel as a gift. I do not take responsibility for additional expenses.

I send only to the addresses specified in your profile.

Orders that have returned to me unclaimed I can resend for the full cost of delivery at the rates of the national postal service. This includes orders with free shipping.

If you did not specify a font for engraving, I will use font 4.
If you entered engraving data in the personalization, but did not pay for it, I will not be able to do the engraving and send the product without it.