Due to the unique nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day, we are unable to send photos before production, and shipment. We do have a photo request package listing for purchase if you are interested in viewing our selection before placing your order. We also sometimes share sneak peeks of customer items on our Instagram @enclave.gems.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can message us and we'll do our best to accommodate which may include additional fees.

Enclave Gems is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances that are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after your order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Please know that many of our tumbled stones are small and can be a choking hazard for very young children and can sometimes contain sharp pointed objects. Please use your good judgment and keep all items away from the reach of children.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with your download, please contact us for further assistance.

We operate on the West Coast on Pacific time. Our hours are 10:30am to 6:30pm MON-SAT. We do not operate the Etsy shop on Sundays, although our physical location is open Sundays 11:00am to 5:00pm.

All metaphysical crystal information discussed here by Enclave Gems is for spiritual purposes only and not a substitute for medical treatment or guarantees. You should always discuss any medical concerns with a licensed healthcare professional.