MattrixCo

MattrixCo Privacy Policy

This Privacy Policy describes how and when MattrixCo (“I”, “me”, or “my”) collects, uses, and shares information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorise Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide me with additional personal information (for example, for a custom order), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

To provide my services, such as processing your order, arranging shipping, and providing customer support.

When you have given your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list.

To comply with legal obligations, such as retaining information for tax and accounting purposes.

For my legitimate business interests, such as improving my services and complying with Etsy’s Seller Policy and Terms of Use, provided those interests are not overridden by your rights or interests.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

Respond to legal process or government requests;

Enforce my agreements, terms, and policies;

Prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

Protect the rights, property, and safety of my customers or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for [X years].

(You may replace X with a number such as 4 or 7 based on your local tax requirements.)

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services located outside the European Union. As a result, I may transfer your personal information to jurisdictions with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer personal information outside of the EU, I rely on appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

Access. You may have the right to access and receive a copy of the personal information I hold about you.

Change, restrict, or delete. You may have the right to change, restrict my use of, or delete your personal information.

Object. You can object to my processing of some of your information based on my legitimate interests or to receiving marketing messages after providing consent.

Complain. If you reside in the EU, you have the right to raise a concern with your local data protection authority.