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Reviews
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Jayne Ashton on May 10, 2024
5 out of 5 starsSo very happy with my guest book and looks better than the picture
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Sign in with Apple user on May 10, 2024
5 out of 5 starsAbsolutely great! Could even do without a location if you let us know :)
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S on May 10, 2024
5 out of 5 starsVery pleased with purchase, beautifully crafted,well packaged and arrived on time.Will make a lovely gift, thank you.
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Llio on May 10, 2024
5 out of 5 starsLovely guest book for our wedding! Amazing quality and lovely sage colour
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Leisha on May 10, 2024
5 out of 5 starsThis is perfect for our wedding!! Amazing quality - thank you!
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Laura on May 8, 2024
5 out of 5 starsThe envelopes are beautiful and I love love love the color thank you 😊
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Brittney Moyle on May 7, 2024
5 out of 5 starsHigh quality envelopes, matched the description perfectly.
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Margaret on May 10, 2024
4 out of 5 starsAbsolutely fabulous I'm over the moon with the quality of the photo frame thank u
About SecretCreation
Shop policies
Make a lasting impression with our lovingly made, beautiful and thoughtful personalised gifts. Perfect for weddings, anniversary, birthdays , or any other special occasion. Our items are custom laser cut especially for you in our studio.
Lovingly MADE IN BRITAIN
A LASTING KEEPSAKE!
Accepted payment methods
Returns & exchanges
Cancellations
Payment
https://www.etsy.com/help/article/339
Shipping
UK: 3-5 working days
USA: 1 to 4 weeks
EUROPE: 4 to 6 working days
REST OF THE WORLD: 1 to 4 weeks
INTERNATIONAL ORDERS: We provide all relevant information customs agencies require on each order, but in exceptional circumstances beyond our control delays could occur.
EXPRESS SHIPPING UPGRADE: Please note this doesn't guarnatee priority production this ADD-ON is for the shipping times only and not express production - Please message us prior if you have any concerns with your date.
More information
Frequently asked questions
Postage & Shipping
𝗜 𝗻𝗲𝗲𝗱 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲, 𝗰𝗮𝗻 𝗜 𝗿𝘂𝘀𝗵 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
We do have an option for Express shipping available this can be added in the shipping section at checkout if you need your order ASAP.
When will I receive my order?
Each order is made to order and packaged by us with care and our usual dispatch times are estimated 1-2 weeks unless otherwise stated in the listing description. We are very efficient and we try our best to get orders out ahead of schedule where possible without compromising on quality and try to exceed your expectations , but this may take longer than advertised in busy periods. If you have any concerns please contact us and we will get back to you ASAP with any queries you may have.
Can I order a Sample? I am not sure which design I would like.
Yes, of course on all of our save the dates we have an option to purchase a sample in the drop-down menus in the listing you may purchase more than one design to see the finished design before placing your full-sized order.
Samples are only for customers to see the item before purchasing a full-sized order and are not intended for purchasing a lower quantity order than listed.
Can I see a preview of my order?
We don’t offer a proof design service on orders, however if your order is a custom order and you require this we will send this over for your approval. Otherwise we will make you order as mentioned in the relevant listing or as previously discussed by any previous messages.
Can I personalise my item in another language other than English?
We are able to amend most items in our store to another language other than English and use special characters for the text. But please message us prior to placing the order to make sure this customisation is able to be applied to your chosen item. On some items this may incur an additional fee.
Can the Save the date backing cards be amended or can i add extra text?
Unfortunately we aren’t able to amend the backing cards of our wooden heart save the dates, or our pencil us in save the dates. However we are able to make amendments to all of our other save the date cards.
If you have any questions please don’t hesitate to contact us.
I need to send over a photo for my order, How do I do this?
If you have purchased one of our items that requires a photo please send this over to us in a message within Etsy after you have made the purchase and we will add this with your order for you.
When sending over your photo please ensure that it is a high resolution of 300dpi, if we receive a photo that we think may not be the best quality for print or if it would not be suitable for the item we will get in contact and advise you of this. Please take into consideration any text overlay that may obscure sections of your chosen photo.
What are the sizes of this item?
Please refer to the item description section of the listing as every item has the size/sizes shown here. Please do check the sizing before making your purchase.
My order is being delivered in the Uk, will I receive tracking for my order?
Our standard Free shipping option is a non-tracked shipping service which will be sent with Royal Mail 48 so typically this should be delivered in 2-3 working days from when the order is shipped. There may be delays at busy periods and this may take a little longer which is unfortunately out of our control. If you would like to have the option of a tracked service this is available as a shipping upgrade for UK services at the time of ordering.
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