Our Returns policy details
We respectfully request that any queries are made within 14 days of receipt, after which we cannot guarantee a refund. provided that the goods are returned complete, in original condition and in their original packaging. For reasons of health, safety and hygiene, we are unable to full refund or replace any of our goods which are intended to be used in contact with skin, such as all bedding items which have been returned in a used condition, including but not limited to, removed from their original packaging, stained, covered with human hair or animal hair, smell of perfume or any other odour, different box, or missing or damaged internal packaging.

A product with dirt or wear and tear will be returned to the customer with no action taken.
You must assure us that the product will be returned complete, in its original condition and in the original packaging.
You can choose a partial refund if you decide to keep the product.
We respectfully ask that all requests be made within 14 days of receipt, after which we cannot guarantee a refund. Could you be so kind as to confirm that the item will be returned complete, in its original condition and packaging. For reasons of health, safety and hygiene, we cannot ship any of our goods intended to come into contact with the skin.
Full refund or replacement for all bedding returned in used condition, including but not limited to items removed from the original packaging, soiled, covered with human or animal hair, smelling of perfume or other odors, packaged differently, or the inner packaging is missing or damaged is.