Each piece of jewellery purchased is ready to be gifted. Your order will include:
- A luxury jewellery box
- A Thank You card
- A gift note to write your message upon request at checkout!

HOW TO RETURN?
LBjewelsCo accepts return if you have a change of mind. Buyers will need to contact us within 7 days when you received your purchase. Item need to be ship back within 30 days of delivery to LBjewelsCo under buyer's expenses.

Before you return a product, please make sure that:
- The product is in its original packaging.
- The product isn't used or damaged
- The product is free from scratches or dirt

NO RETURNS FOR EARRINGS!
LBjewelsCo does not accept return or refund for on earrings due to health and hygiene regulations.
Please ensure you choose your earrings carefully before purchase.

If you have any queries, simply just message us on Etsy or email us at hello@lbjewelsco.com.au. We will reply within minutes!

Please take note below when purchasing:-
- Kindly ensure that your mailbox is large enough to contain a parcel sized item 23cm x 16.5cm x 5cm.
- It is against our delivery protocol to leave the parcel at your doorstep or leave them at an unsecured location to avoid parcel being lost.
- If no one is at home to collect the parcel or your mailbox is small, our mailman will either leave you a note or email you your nearest post office or convenient store for collection. Please collection your parcel within 5 business days before they will be return to sender.
- There will be no refunds if you put in the wrong shipping address, and when item is already shipped out.

For production and order packing processing time is 1 business day.f

Domestic Australian orders shipping fees:
- Standard shipping fee is $8.90.
- Express shipping is available at a fee of $15

Domestic estimated delivery times:
- Standard shipping 3-7 business days, depending on zoning.
- Express shipping 2-4 business days, depending on zoning.

International orders shipping fees & estimated delivery times:
- For International orders depending on your country., shipping fee is range from $19 up to $29.
- International estimated delivery are roughly from 7 -20 business days, depending on your country. You can view delivery times stated on our individual listing when making purchases.

On January 1, 2019, Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My brand LBjewelsCo is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2958406049705. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.

Regards,
Ling
Creator, LBjewelsCo

We reward every of our loyal customer/s with our reward program. We will reward you with small gifts at every 2nd, 4th, 6th, 8th and so forth purchases that you've placed at our store. We will track your purchases through secured and confidential Etsy site. No fussy point systems that is difficult to keep track or remember!

What type of gift will I be receiving?
You'll get silver jewellery, it can be earrings or necklace.

Why we gift?
We appreciate and thankful for every order that we received and would like to reward you for purchasing with us.

How do I get my gift?
Your gift will be included with your order when you reached your target.

What if I don't participate in the reward program?
You will always be entitled and be rewarded when you made your 2nd, 4th, 6th 8th and so forth purchases from us. There's no time frame for the loyalty program even if you will make your next purchase in months or years apart.

What if I am only a one time purchaser, do I still get anything?
Yes, we offer a free polishing cloth to every order that has gold filled jewellery. And we also offer to handwrite your special message on a gift tag for gifting, all absolutely free.