All packages are shipped tracked, with priority and all necessary customs documents to ensure a smooth and quick clearance. You can follow the tracking status in the Etsy order.

Any questions about your order while it is in transit, feel free to send me a message. Items can take a long time due to customs and carrier delays, please be patient. Usually items arrive within 2 weeks but exceptions can happen, shipping windows reflect that.

If your country isn't offered as a shipping destination in the listings then please send me a message and I can check if it is possible and the potential cost.

The reusable make-up remover pads can all be washed low temperature at 30C, tumble dried low and ironed low. All fabrics are washed and tumble dried before sewing, so shrinkage should be minimal. Please do not use fabric softener or dryer sheets.

The fabric bags have a volume fleece padding & a stabilizer which can diminish when washing, so I advise against washing these. If stained you can wash the off with a warm cloth and detergent. Do not machine wash or tumble dry, careful low temp ironing possible but it can impact the volume fleece padding.

All wool and acrylic knitted scarves & items are handwash only in warm (not hot) water with an appropriate detergent for wool etc. Please air dry flat.

Please keep earrings, charms and keychains away from small children as the individual parts can come loose when pulled hard and they can potentially be a choking hazard if swallowed. These items are for adults only.

All earrings are cleaned with alcohol before packaging and are packaged in a small clear plastic bag that is closed with a tamper proof sticker, which acts as a hygiene seal. Returns of these items are only possible if the sticker seal is not broken and the earrings were not removed from the clear bag, this due to hygiene reasons.

The EU EPR (Extended Producer Responsibility) Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). As consumer please ensure that all received packaging is separated, sorted, reused and/or disposed of in the right recycling containers, at home or locally.

I am registered in Germany at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister ZSVR with registration number DE2912415384212. My Dual System Licensing partner for the collection, sorting & recycling of the packaging in Germany is ACTIVATE by RECLAY. In France I am registered with Léko, please sort all items as marked on the packaging.