Now we also offer personalization services for our Solid Gold line-up such as:

- Ring engravings (Commonly applicable for Signet Rings & other types. This depends on the design and isn't applicable for ring types).
- Necklace engravings (depending on design).
- Earring engravings (depending on design).

Costs of each item could increase in those cases.

If you have any questions, feel free to contact us for more details.

Please note that you can't return custom-made and personalized products.

Gift wrapping will be avaliable soon (in Nov) for Christmas orders. If you need it, let us know through convo (Etsy Conversation). We offer it for free.

As you already know, every SAVVY jewelry piece is handmade and custom-made, so we genuinely hope it can make your purchase feel special.

Usually it takes about 10 days.
For now our processing time has extended to 21 days - Due to a lot of changes in SAVVY, for example: our reorganisation and workshop makeover; we aren't able to produce our items at a faster rate.

You may choose an international letter as a registered letter and thus you will receive confirmation of shipment thereof.
It's free with every order.

Important note: Each package bears a waybill (or tracking) number, which enables you to track its status within Poland through e-Monitoring and systems of certain foreign operators.

Usually, when a package leaves Poland, the tracking doesn't display a parcel's location until it gets to its destination (your address or Post Office).

Please be aware that in the case of a registered letter, a signature may be required.

To have the tracking option available, please choose GLOBAL EXPRESS as the shipping method.

Now you can choose a slightly faster shipping method using GLOBAL EXPRESS~

With this option, you'll be able to track your order every step of the way & you'll also get your order sooner.

USA - 13 Business Days
Australia - 22 Business Days
Canada - 13 Business Days

Around Europe - Around 6 Days

Germany - 6 Business Days
UK - 6 Business Days
France - 7 Business Days
Austria - 5 Business Days
Switzerland - 5 Business Days
Belgium - 5 Business Days


You can check how long it will take to deliver an order to the rest of the world in the link below:

https://www.poczta-polska.pl/hermes/uploads/2014/08/Wykaz-kraj%C3%B3w-lub-terytori%C3%B3w-oraz-przewidywanych-termin%C3%B3w-realizacji.pdf

If the product arrives damaged, please send it back with its proof of purchase and precise description of the damage dealt. We will send your replacement as soon as possible. The cost of re-shipment in such a case is covered by the the seller. Exchanges for other sizes for free are possible only if the size of each item is wrong because of our miskates. If not, we can do it for a fixed fee.

Address for returns of the product:
SAVVY, Aleksandra Górecka
ul. 28 Czerwca 1956 r. 115/11
61-567 Poznań, Poland

Shipping costs aren't refundable.

It's important to provide us with an accurate ring size. Visit your local jeweler to have your ring size checked as this provides accuracy. Most jewelers will measure your finger size at no cost.

Tips:-

- Silver, bronze & brass items should be stored in the provided storage box, as light causes "oxidation." - darkening of the surface.
- Remove rings when you're washing your hands, washing dishes and other household chores - detergents and cosmetics can react with the skin and metal. 
- Refrain from wearing chains when you go to bed at night.

Special care is needed for gilded and silvered products, because the coating can be rubbed off.

* Brass products, eg. rings may leave a mark on skin. Some people react by their skin turning slightly green.

* Some people are allergic to metals such as brass. Before buying a brass product, make sure that you are not allergic to this metal. Allergy to silver and gold is extremely rare.

* Silver, bronze or brass items should be stored in its original box/jewelry box, as daylight, moisture & oils cause oxidation.

Oxidation - Darkening of the surface. Each SAVVY product is coated in a protective layer as much as possible, so the oxidation process takes longer to occur. If silver or brass jewelry darkens or loses its shine, it can be cleaned with special jewelry cleaning agents.

Read more on how oxidation happens and how to care for your precious pieces:-

https://www.purposejewelry.org/blogs/purpose/how-to-clean-tarnished-jewelry

* Here at SAVVY, we use high quality brass, 925 sterling silver and 14-karat gold (white, yellow & pink).