• Standard Shipping (where available) will be sent via Post Office airmail without tracking. Estimated delivery time is 10-15 working days.

• Expedited Shipping will be sent via courier with tracking. Delivery is not subject to delay and takes about 5-8 days. Courier 'Remote Locations' incur additional fees.

Yes. We are more than happy to combine your orders, however, as Etsy cannot calculate shipping for international sellers, please contact us before buying and we will be happy to offer you a quote. If you already made a purchase and would like to combine shipping please let us know as soon as possible and we will refund you any excess payment if your orders haven't already been shipped.

Yes, we do. We ship orders via air mail to all worldwide destinations serviced by FedEx.

The vast majority of our products are Japanese made. However, we have several quality products that are for the Japan market, but quality made in other countries. Please be assured this does not detract away from the quality of the item. If an item is not made in Japan it will be mentioned on the product description in the listing.

All out items that require instructions have general instructions on the product listing (the page where you purchased your item from). Please go back to the page where you purchased your item to find details on how to use it, there will also be videos showing how to use your product. Our YouTube channel is also a great help resource with many instructional videos: https://www.youtube.com/goodsjapan

We're sorry if you're having difficulty. Please ensure you're following all the directions available on the original product listing, our YouTube channel is also a great help resource: https://www.youtube.com/goodsjapan If you're still having difficulty please contact us and we'll do our best to help.

We're very sorry if you've received a defective or broken item. Please do not throw the item or its packaging away and send us a clear photo of the whole item and a focused photo where the damage is to us via the contact form below, and we'll be happy to help. Please note, we cannot process any returns without a photo of your damaged or defective item so please send us the photo first. There may be instances where we will request you return the item, so please hang onto it.

We're very sorry, but, we're afraid we're unable to put false information on customs forms as there are heavy penalties for offenders.

Deliveries to areas designated 'Remote Areas' by FedEx may incur additional shipping fees.

While we will try as best as is practicable to use the shipping carrier of your choice, we reserve the right to choose the shipping carrier we deem best suited to deliver your order as quickly and as efficiently as possible.