Thank you for visiting us 😊
We take care of our customers' satisfaction and will always be happy to answer any of your questions
Please contact us via Etsy or email us at
secolojewelry@gmail.com

☛ Exchanges / Returns :
Contact us etsy or email.
•12 hours from the time of purchase / Before the package is ready and shipped.
•Returns up to 14 business days from receipt of the package See return exchange policy.

For any question we are here for you.
In case of an error in an order or a product that arrived incorrectly, we are sorry for the error
Please contact us and we will take care of everything.
No warranty on breakage or rupture All shipments are carefully inspected before shipment.

If you are not satisfied with your purchase, we will be happy to
accept returns of unworn items

It is not possible to return items made to a special order


If you want to make a return, contact us within 14 business days of receiving your package.
You must send the package to us back at your expense.
The jewelry must be returned unused and in its original packaging.
SECOLO JEWELRY'S RIGHT IF THE DETAILED RETURNS COMPLY WITH THE RETURNS OF OUR RETURN POLICY.
The company is not responsible
For lost or damaged items, we carefully inspect all items before shipping.
You will contact us soon and we will get back to everyone.
An amount of $ 5 will be deducted when an order is refunded in full for shipping and handling expenses.
Thanks.

All jewelry is made of 925 sterling silver (without nickel). 😊
Gold plating on 925 sterling silver / real brass - in 14K gold plating with a thickness of 2 microns, without nickel, high quality and waterproof.
It can be used with plain water and soap but for future preservation perfumed creams and chemicals should be avoided.
All jewelry is suitable for allergens and is a nickel free.

The silver jewelry should be kept separate from other jewelry (which will not scratch) and other materials that are not silver that will not cause the jewelry to oxidize.

It is recommended to store the jewelry in a closed bag, in a vacuum bag (also called a closure bag) that prevents contact with the air and not in the cardboard box, this can cause oxidation and discoloration of the jewelry, but do not worry about our cloth cleans everything.
14K Gold Jewelry Storage Rules:
Storage for silver jewelry is also valid for gold jewelry, it is very important not to store gold jewelry and silver jewelry together in a closed bag, silver jewelry can cause oxidation and blackening of gold jewelry.

there is a free Dedicated application for download to a mobile device A simple and convenient option for Ring sizer
If you measured by the RING SIZER app, select the size you got in the US table

Download link for the iPhone app:

https://apps.apple.com/il/app/id795721582

Download link for Android:
https://play.google.com/store/apps/details?id=ru.cherrydesign.ringsizer

1) Place your ring on the phone screen in the box marked with a circle
2) Using the indicator that can be increased and decreased and adjust the size of the circle to the size of the inner diameter of the ring (without the size of the ring frame)
3)The size that will appear on the screen is your size

All rings are measured by US size.

We will take an existing ring where we will want the new ring and adjust the size to it.

us size 3 of pinky : 13 mm, inches ( 0.51 )
us size 4 of pinky :14 mm, inches ( 0.55 )
us 5 : 15 mm, inches ( 0.59 )
us 6 : 16.5 mm, inches ( 0.65 )
us 7 : 17.3 mm, inches ( 0.68 )
us 8 : 18.1 mm, inches ( 0.71 )
us 9 : 19.0 mm, inches ( 0.75 )

The jewelry comes in a package that keeps the jewelry beautifully designed and can be given as a gift and includes a cloth for cleaning silver jewelry

prepration time are within 1-3 business days.
delivery takes up between 7-14 business days to arrive.
after a purchase was made you will recive a tracking of
your order

I do not send on Fridays and Saturdays these are the days of rest in Israel.

Pure silver tends to oxidize and blacken in the following cases:

In contact with air (high humidity), in the pool (contact with chlorine), sulfuric acid, sea, sweat (exercise), chemical cleaners, use of creams, perfumes, cosmetics, cooking.
An oxidation process begins with the blackening of the jewel.
In contact with the body especially in summer when the humidity is high our body contains and emits sweat moisture and acidity, each at different levels, so the same jewel on one person will turn black and the other will not.
The advantage of 925 silver is that it can be easily cleaned and returned to its original color unlike cheaper materials that are not real money.