Because our products are created just for you soon after you complete your purchase, please allow 3-5 business days for your item to ship.

Orders within the EU are shipped via UPS-DPD and have an estimated delivery time of 2-7 business days depending on your location. This does not include the time is takes for us to process your order (3-5 business days), and does not include weekends or holidays. The shipping times listed are “close” but not guaranteed- as a number of factors can slow down an order once it leaves our hands (such as weather, the holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it has been accepted UPS.

Orders outside of EU are shipped via Fedex. They vary vastly, depending on your location. Occasionally packages can be substantially delayed if they are held in customs. Because we cannot control the speed at which processing occurs through your country’s customs officials, please understand that we are not responsible for shipping delays once the order leaves our hands. Though delays are not common, they do happen occasionally.

If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you towards a solution and contact the postal service to locate your order.

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a reshipment due to an incorrect address, you are responsible for the additional shipping charges.

If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will contact the postal service to locate your order

Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, and relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees, and customs charges for your specific country.

If for any reason your package arrives damaged, please send us a photo of the package and damaged item within 1 day of its arrival. Your purchase includes insurance, so photos are needed in order to assess the damage and file a claim. Once we assess the damage to your package, we will replace your order.
If there is a problem with the wallpaper not related to package delivery, contact me within 14 days of its arrival.

If the shipping address provided by you is classified as a remote area by our shipping carriers, additional shipping fees may apply due to the increased cost of shipping to such locations.