Yes, we do commissions and custom work ! If you’re interested in commissioning a piece of work, email wallflourstudios@gmail.com

Gift wrapping is available for a small upcharge! If your order is a gift, be sure to include that information in your order comments. I will be sure to wrap it in cute tissue paper or wrapping paper (depending on the time of year) and often cute twine or ribbon. I will also include a short personal note if requested! Please disclose your name (or To: and From:) in your comment so I can be sure your friend or family member knows who this gift is from.

All orders inside the U.S. or that are heavier than one ounce and shipped anywhere are tracked! View the tracked shipping link for more information on where you order may be.

If you ordered a parcel under one ounce that has shipped outside of the U.S. (example: a small order of stickers) this type of parcel is sent via letter mail without tracked shipping - to keep international shipping prices low-. Because of the postal situation and the state of our world currently, international letter mail can take up 4-8 weeks to get to you.

After 4 weeks, if you have still not received your order, feel free to contact us! We are not responsible for items that are late, or lost in the mail. Regardless, we will do everything we can to help you!

If an order was made in error, we will refund your order prior to the parcel being shipped out-orders are usually shipped within 12 hrs of the order being placed. You will be notified once a shipping label is created, and then we will be unable to cancel your order.

After an orders been shipped, the parcel is out of our hands, and will not be refunded! All items (besides International orders under 1 oz -such as sticker orders) come with tracked shipping. If an item has not gotten to you, you may use your tracking number to find out where your item is and contact usps accordingly. You may use that number to file a claim with them regarding lost orders if needed (or we can help you make a claim).

In the case of damaged goods, contact us!