After your purchase you can download the file instantly. You will find an automatic email from Etsy in your email account which contains your download link. Please click on that link for download

If you can't find it you should be able to see all your purchased digital files over here: http://www.etsy.com/your/purchases

More informations can be found here: https://help.etsy.com/hc/de/articles/115013328108?segment=shopping

Our mockups are made to be used inside of Photoshop. If you use another program we can't guarantee full functionality nor do we offer support for programs we don't recommend.

If you can't have Photoshop for some reason, you can use photopea.com as a browser based Photoshop alternative but we don't offer any support, help or guarantee for this program since we don't use it ourselves.

You'll find a TUTORIAL here: https://youtu.be/TKVTNV0Kqvk

Another option would be the free online version of Photoshop: https://creativecloud.adobe.com/cc/photoshop# but you might need to create an account
first.

Please do this on your own responsibility since we only offer support for the Adobe desktop version.

No. You purchase an editorial license. You're not allowed to resell the set or parts of the set. YOU CAN use the set to create & display images for your social media, your blog, your shop and product presentation on Etsy or other online shops or pages and general preview purpose.

You'll need Photoshop or an equivalent. If you don't have Photoshop please read the "I don't have Photoshop" part.

If you're not happy 100% - let's talk about that.

Every item is displayed as is and has all the details in the description so every information is completely transparent & open to you as a customer.

Please decide BEFORE buying if you have all needed tools and skills it needs to use the set. If you're absolutely unhappy or if you have any questions, please feel free to write us a message and let's find a solution. Please respect this is a digital product with instant download that physically can't be brought back so we usually don't offer refunds randomly.

No, we're sorry. All the files and designs are for DIY only. Please make sure you're able to work with the files and needed programs before you decide to purchase a collection. You'll need to work with the files by yourself but we're happy to help if you have any questions.

You're legally not allowed to incorporate, implement or feed our copyright work into AI tools, applications nor programs. We generally do not permit our work or parts of it to be used for machine learning or training of neural network models, including generative AI models.

If your images or photography color changes as soon as you drag & drop it into our file it might be because you're using another color profile.

We use the standard sRGB as color profile for web.

Especially if your files have not common color profiles like ProPhotoRGB this can cause issues in compatibility.

Please convert your files if needed to sRGB or Adobe RGB. This will also make sure your customer won't have color differences as well since these are the common digital color profiles.

No. The product descriptions as well as the category here on Etsy already makes clear: This is a digital product & no physical product will be shipped. The files are digital only by their nature. We don't ship any kind of products.

The purchase includes an editorial license which covers the common usage of mockups. You are allowed to use the files for commercial presentation to display your own work or your clients work without giving credit. As soon as your usage overtakes the usual and common extend of editorial - please contact us for extended licenses.

DON'T: resell, give away, incorporate the files in digital products or templates, or offer them in any other way to third parties. Don't advertise your own mockup business with our work.

With your purchase you receive the right to use it for the described purpose only. The copyright as well as the owner rights stay at Stykke Studio™.

The file isn't empty. Please remove the very first layer on the top from the file inside Photoshop. As soon as you remove it you'll see all the objects.