Made to Order - Orders containing anything stating ‘’made to order’ in the listing currently has a turnaround time of 14 working days. We strive to stay well within this timescale though.

If you need your order ASAP a ‘rush my order’ upgrade is available.

Ready to Ship - listings stating they are ‘ready to ship’ will post within 1 -3 working days.

Any changes or cancellations must be made within 24 hours of placing your order. After that timeframe I’m no longer able to cancel or change your order as I will already have started prepping it. Please note that all made to order items are handmade and may have slight variations from each other.

Unless otherwise requested I will always post using Royal Mail 1st class. Tracking is available as an upgrade at checkout. TWP is not responsible for lost, stolen or damaged packages. International orders will automatically be sent tracked *please be aware of your own countries custom charges, all custom charges are the customers responsibility.
In compliance with the law the full value of the order will be declared on the customs form. In addition Duties and VAT may be req’d by your gov and are the responsibility of the customer.

Contact me within 5 days of delivery and shop items back within 7 days of delivery.

The following items cannot be returned or exchanged -

- custom items
- sale items
- human apparel

Because most of our items are made to order just for you I cannot accept returns or exchanges unless an item is faulty. However I will view it on a case by case basis. If your return/ exchange is accepted the buyer will be responsible for all shipping costs and reliant fees. Items must be returned in brand new condition to be eligible.

We are not responsible for replacing any items that have beeen chewed or destroyed. If the product has been found to be defective please contact us for a replacement and provide details of the defective item.

Please note although our hardware has been tested in water we do not recommend they are exposed or used for prolonged periods in water. This is to protect the quality of the hardware. If used at the beach or in muddy conditions I recommend rinsing it off asap. Please also keep in mind our black hardware is powder coated and will show wear over time.

TWP is not responsible for any accidents/ injuries that may occur in the misuse of our products and if your pup should be left unattended while wearing any of them.

Wholesale is available, please email thewagpackuk@outlook.com for more info 🐾

All sizing details are included in the individual listings, please get in touch if you have any further questions or are looking for a custom size.