RETURNS:
- Before sending the package back, contact us for information on how to ship the item back. The return will be accepted if the product returns in unworn condition and in its original packaging.
- Earrings are NOT returnable due to hygiene reasons.
- Once we have received and accepted your return, we will issue a refund of the cost of the item(s) minus the initial shipping costs (6€).
- Return shipping costs are the responsibility of customers.

EXCHANGES:
- If you’re not satisfied with your purchase and would like to exchange it, we are happy to accept your unworn item in exchange for another item in our shop for an equal or lesser value, minus the shipping costs (6€).
- Earrings are NOT exchangeable due to hygiene reasons.

PROCESSING TIME:
- Due to the handmade nature of our products, all orders ship within 1 to 3 business days. Once shipped, you receive a message with the info. We appreciate your patience while we make your new pieces!
ESTIMATED DELIVERY TIME:
- Hellenic Post (ELTA) First Class: EU 3 to 8 business days, US and REST WORLD 8 to 15 business days.
- Transit times do vary depending on the location.
- Packages can be delayed if held in customs.
- Please consider that you may have to pay your country's customs for the goods you receive. We are not responsible for paying any customs taxes.
- It's possible the tracking will not be updated frequently. Once it leaves Greece and is transferred to a new carrier, it may not be tracked the shipment.

- If an order is lost in the mail or marked as delivered, the buyer must contact the local post office to locate the lost parcel. Once parcels leave our studio, they are undertaken by the postal service. We are not responsible for packages marked as delivered and have not been received or packages that are lost in the mail.

- Make sure to always double-check your mailing address on your order to ensure you are shipping to the correct address. Once an order is shipped, we can't change the shipping address to have it routed to the correct one. Please, contact us as soon as possible if you notice that your order was accidentally shipped to the wrong address, and we can update it before your order is shipped out.

- All of our items are made to order. Our processing time is generally 1 to 3 business days, plus the shipping time.

- No, all of our items are 100% nickel free!

- Each item will list the material(s) it is made of in the description. Most of our pieces are gold-filled in Stainless Steel or 925 Sterling Silver.

- Overall, we recommend keeping your jewelry away from water, lotions, soaps, and perfumes to keep it looking nice and new. If it comes into contact with water (or a lot of sweat if you wear it while exercising), make sure it's dried off well afterward. Use a soft, dry cloth to clean it, and store it in a dry place.

- Gold-filled is our favorite for everyday wear. The layer of gold on the surface is about 100 times thicker than your average gold-plating, and it does well in water. You can wash your hands with our gold-filled rings.
- However, we highly recommend drying off your pieces after being exposed to water; with repeated exposure, your item can lose that brand-new look you'll want.

- The best thing to do is contact your local post office with your tracking number and see what they can find. They'll be able to see which of their employees was on the route the day it was delivered. It's possible to have accidentally delivered in a nearby mailbox.

- There's also the chance they're holding the package for you at the post office if the mailbox is too small to fit the parcel.

- The Gold-filled is one great alternative to solid gold for everyday wear and does fine if exposed to water, but we recommend the item be dried off afterward. With repeated exposure, your item can lose that brand-new look.

- Keep it away from lotions, perfumes, household chemicals, and cleaners. Once in a while, it’s approved to use a polishing cloth, such as a Sunshine Cloth.

- Sterling Silver does best when worn every day, even in the shower, or worn and stored immediately after use in a dry place.

- Sterling silver is 92.5% fine silver and 7.5% other metals like copper, which help make the silver hard and more durable for jewelry. Tarnishing happens when the copper reacts to moisture and sulfur in the air. This can happen and is completely normal; it can be cleaned off easily with warm soapy water, a soft toothbrush, or a polishing cloth, such as a Sunshine Cloth.