Etsy delivery estimates are not always accurate, please refer to the listing description for my estimated delivery times. If the item is not received within time frame, please do not worry. It may be delayed by the postal service/customs.

During the current pandemic, postal services are experiencing delays to delivery services:
- If you live in the UK and your item has not been delivered within 1 week, please contact me. I will be happy to follow-up and issue a refund after 30 days, if still undelivered.
- International orders may be delayed further, even up to 2 months. Unfortunately, at this time I won't be offering refund for international orders that are delayed.

All items are shipped within 1-3 business days after purchase.
Custom orders will take 5-7 days to complete.

UK Standard Shipping (1st Class with no tracking): 1-2 business days. FREE (for large letters i.e. phone cases).

International Standard Shipping (with no tracking): *depending on country* - starting from £4.00
Shipping upgrade, to include tracking, is available at checkout for an additional £6.00 fee.

--- Please, verify your SHIPPING ADDRESS before completing your order. CaseOutlet1 is not responsible for additional charges for packages that are returned due to incorrect shipping names or addresses ----

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Standard Shipping does not have a tracking feature. However, if you have purchased an upgrade, you will receive a tracking number once the order is dispatched. Please be patient with the tracking as it can be slow to update online sometimes.

Yes, as long as the order has not been dispatched yet, you can contact me to request a cancellation.

If you are not completely satisfied with your purchase, simply return the item(s) to me in its original condition within 21 days of receipt. Once received, a refund will be issued within 2 business days.
Please note the following:
- It is your responsibility to cover the return shipping fee.
- The original order shipping fee is non-refundable.
- I am unable to accept returns for sale and personalised items.

THANK YOU!