You can check your Etsy receipt for the estimated ship date. Simply go to your purchases and look for the receipt from our shop. Our turnaround time for each type of jewelry found below can be found in all listing description.

♡ READY TO SHIP - Our products are ready to ship out in 1 to 6 business days after your order is placed. Shipping out time depandes on the personalization of your chosen jewelry. We carefully craft made-to-order pieces primarily by hand, so the creation process can take more time.
The time we need to prepare an order for shipping varies. For details, see individual items.

♡ DELIVERY
U.S. Standard: 4-8 business days
Canada: 8-15 business days
United Kingdom: 3-7 business
International Standard: 5-15 business days

Sterling Silver jewelry is meant for everyday wear. Cleaning and caring for your silver is simple. You can either use a small amount of toothpaste and a soft cloth to clean your Sterling Silver. Or you can use any Sterling Silver cleaning solution that can be found at any major retail department store.

• If you do not plan on wearing the jewelry for long periods of time, it is ideal to store it in a zip bag or an air-tight container separate from other jewelry with the silica pouch inside the box.

Yes! All our items on our shop are 100% free from nickel and are safe even for the most sensitive skin.

Yes! After purchasing the message card jewelry every message card can be sent to you as a digital printable version; you can use it as a wall art, gift card, or thank you card, that your loved one will cherish forever! Simply Message us via Etsy, and let us know the Message Card Number (you can find it at the end of the listing title) ex: MC05 Easy!:)

Please SPECIFY FONT CHOICE and WRITING STYLE when purchasing, otherwise we will will choose our default option.

Default Option: Font 1 and letters CAPITALIZED
**default will always be Font 1 unless stated otherwise in individual product listing**

Engraving options & instructions differentiates on each product. Please read the description carefully before deciding! Reach out to us with any questions if you need assistance.

Any changes with personalization and cancellations must be made within 4 hour of placing the order - any changes made after this time period will not be guaranteed.

We also do not accept returns of our products where the customization error was at the customer's fault so please choose your options carefully.

International customers, please be aware that your country may charge an international customs fee and/or taxes in order for you to receive your package, your local post office will hold your package until this fee is paid. Please check with your country to see if this fee is required. Payment of the customs fee/tax is at the expense of the customer.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

PLEASE contact us immediately with any issues or concerns, we are definately around to provide solution to it.

CONDITION OF RETURNS:
- as we sell personalized jewelry, we are not able to accept returns for a refund,
- jewelry that has not been worn may be returned within 14 days of delivery ONLY IF if it`s OUR FAULT,
- if it is our responsibility we will resend the product free of charge or refund as per your request,
- we don't resend or refund when the parcel is not delivered or lost due to the wrong address or phone number given in the orders or the fact that local post office fails to cont,
- if the item is not returned in its original condition, the buyer is responsible for any loss.

support@2adosum.com