Return Policy for Creative Cooper Online Shop

Last Updated: [23.10.2023]

Introduction
Welcome to Creative Cooper's Online Shop! We want to ensure your complete satisfaction with your purchase. This Return Policy outlines the procedures and guidelines for returning products purchased from our online shop while complying with the applicable European Union (EU) legislation, including the Consumer Rights Directive.

Right to Withdraw
As a consumer in the European Union, you have the right to withdraw from the purchase of a product within 14 days from the day you or a third party designated by you, other than the carrier, received the product.

Return Process
To exercise your right to withdraw and return a product, please follow these steps:

a. Notify Us: Contact our Customer Support within the 14-day withdrawal period to inform us of your decision to return the product. You can reach us at shop@creativecooper.eu or directly by message on ETSY. Please provide your order number, the item(s) you wish to return, and your contact information.

b. Return the Product: After notifying us, we will order a courier to pick up the goods. Pack the product(s) in its original condition and packaging, including all accessories, tags, and labels, and handle the package to the carrier on the date we will notify you. You do not bear any costs of returning the product, unless the product is faulty due to inadequate protection of the return shipment.

c. Refund or Exchange: Once we receive the returned product, we will inspect it to ensure it's in its original condition. We will process your refund or exchange as follows:

Refund: If the returned product meets our return criteria, we will process a full refund, including the initial shipping cost, to the original payment method used for the purchase. Refunds will be processed within 14 days from the day we receive the returned product.

Exchange: If you prefer an exchange for a different product colour, please indicate your preference when notifying us of the return. We will ship the new product to you.

Exceptions
Please note that certain products may not be eligible for return under this policy. These include:

a. Products that have been personalized or customized.

Defective or Damaged Products
If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.

Contact Us
If you have any questions or need assistance with the return process, please don't hesitate to contact our Customer Support at shop@creativecooper.eu

Changes to this Return Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with the last updated date. We encourage you to review this policy periodically.

By making a purchase from Creative Cooper's Online Shop, you acknowledge that you have read and understood this Return Policy and agree to its terms and conditions.

Thank you for choosing Creative Cooper's Online Shop!