1.1. The Buyer acknowledges that, among other things, it is not possible to withdraw from the Purchase Contract for the supply of goods which have been modified according to the Buyer's wish or for himself, as well as with other goods, which the Buyer removed from the package and for hygienic reasons, it cannot be returned if they have broken their original packaging.
1.2. Unless the case referred to in paragraph 1.1 or any other case where the Purchase Contract cannot be withdrawn, the Buyer - Consumer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from receipt of the goods.

1.3. The Seller is entitled to unilaterally set off the claim for compensation of damage incurred to the Goods against the Buyer's claim for refund of the purchase price.
1.4. If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the proviso that if the Buyer withdraws from the Purchase Contract, the gift contract for such a gift ceases to be effective.
1.5. The Seller may charge the Buyer in connection with the return of the goods and refunds, the original shipping cost to deliver the order.

No refunds since every item is handmade. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to shipping provider online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.**Note that any damage must be reported to our shop within 48 hours of the package arriving.

ioola studio is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

Do you send mockups before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment.

For personalization please purchase an add-on fee: https://etsy.ioola.com/Edits
If the add-on fee is not purchased and details to edit are provided, we will proceed the order within 10 hours without additional edits.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment. In case of withdrawal, we refund 80% of the item price.

What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.