While I do accept return and exchanges of purchased products, I cannot cover the postage price of the returned item. Therefore, if you wish to return your order, you will have to cover the shipping costs yourself.

Upon receiving the returned item, I will issue a full refund of the product's price, yet not of any shipping costs. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Thank you for your understanding.

Even in the aftermath of the pandemic parcels are taking longer than usual to go through countries’ customs. Therefore it is, sadly, expected that European parcels take up to 2 weeks and intercontinental parcels from 3 to 8 weeks to arrive.

Parcels to non-European countries such as the US, Canada or Australia, are taking from 4 to 8 weeks. The main reason is that its passage through customs is longer than usual.

When it comes to the lack of updates on the tracking information, it is very common for the US, mainly, to not update the tracking information once the parcel passed customs. Thus, once the parcel has left Spain, there might be no more tracking updates until you receive the package.

However, due not despair, for the US post delivered all the packages I sent, even though they may not have updated the tracking info, as is their job, but at least they end up delivering the order within the first 4-8 weeks.

If you are looking for something special and want me to do a custom item for you, do contact me! I would love to help you :)

I can gift wrap your order and add a tag with the name and text you wish.

I only offer tracked delivery, although you may opt for express or standard non-tracked delivery too upon messaging me before or after your purchase.

Please be aware that if you choose standard delivery, I cannot be made responsible of the loss or damage of your order once sent. When choosing tracked or express shipping I am able to handle these situations through the post service. However, standard delivery doesn’t offer this choice, meaning, I won’t be able to refund you in case of loss or damage of your package if you choose standard delivery. Reason why I always recommend tracked or express shipping.