Gift wrapping options are available at the checkout to add to your order. Please note that I charge a small fee for gift-wrapping services.
All my items are packed in a brown folding cardboard box, lined with tissue paper, tied with a colorful ribbon and placed into a thicker cardboard shipping box.

Add a special note to your recipient in the 'Notes to seller' box on the checkout page and I will hand write your message!

Please note that selecting "mark as gift” doesn't exempt you from any customs and import tax if applied by your country. It means you can add a gift message but without the actual gift wrapping. If no gift message is left, I will write the automatically generated Etsy message “a gift for you!” on a blank gift card.

All my items are customizable and can be personalized.

I am always open for a new challenge and enjoy custom orders. I will be pleased to help you customize your items. Please contact me if you have any questions, doubts or you don't know how to order.

I will get back to you as soon as possible, but no later than 24 hours' time.

The time from when you order to when we ship your order. It usually takes me between 1 day to 8 days, depending on the volume of work and the need for communication with you.

Let me know if you are in a hurry, sometimes, I can hurry the process.

In case I do not have enough information to create your personalized item, I will let you know via private message. If I do not receive your answer by the time the item's shipping deadline, I will postpone your shipping date to 3 days later. After that I will make your order according to the listing’s picture or similar.

Please check estimated shipping time at the checkout. It is calculated from when I ship to when you receive your order. Please take into consideration that I cannot influence the shipping carrier, and sometimes delays occur that are out of our hands (customs, weather, holiday season or mechanical delay).

I ship all my orders with tracking via Slovenian national post (Standard shipping) or express via DHL, DPD or GLS. Please leave your phone number when placing your order. You can write it in “note to seller” or send me a private message. This ensures safer and faster delivery.

Shipping calculator: Standard shipping for 1 item + 1-2 euro (around 1-2 USD) per additional item. You can choose from different listings in my entire shop.

In case you do not receive your item in the expected time, please let me know so I can make inquiries.
If your item is marked as delivered, but you have not received it, you will need to work with your local postal service/office to locate your package.

If your item arrives in a damaged condition, please contact me within 10 business days. Upon receiving of photographs, a refund or replacement will be issued for the damaged item(s), per agreement.

If you are unhappy with your order, please contact me within three business days so that we may discuss a resolution.

I do not accept returns for custom, unique and personalized items.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The items eligible for a return should be returned within 14 days of delivery.

You will be refunded after I have received and inspected the item.

You are responsible for paying for your own shipping costs for returning your item.
Please send the returned items with tracking code or shipping insurance, as I cannot guarantee I will receive your item if sent untracked.