Legal Notice
Withdrawal from the Contract

Only a Client who is a Consumer has a 14-day period to withdraw from the contract. According to Article 22(1) of the Civil Code, a Consumer is defined as a natural person who is performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

Right to Withdraw from the Contract

You have the right to withdraw from this contract within 14 days without providing any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, have taken possession of the last item.

To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the provided model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to withdraw before the withdrawal period has expired.

Effects of Withdrawal from the Contract

In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send back or hand over the goods to us immediately, and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

According to Article 34(4) of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827 with later amendments), the Consumer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods, unless the entrepreneur has not informed the consumer about the right to withdraw from the contract in accordance with the requirements of Article 12(1)(9).

This provision introduces a clear legal basis for imposing on the consumer the liability for the diminished value of goods returned after withdrawing from the contract. The consumer is only responsible for any diminished value of the goods that results from handling them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Before returning the goods, please send a photo of the item being returned to confirm its condition and the way of packaging. These are delicate products and prone to damage, so we will assist with the return if needed.

Keep the original packaging, as it is required to send a return shipment to us for a claim or return. The product returned in non-original packaging will be damaged during transport.

The right of a consumer to withdraw from the contract is excluded in the case of:

A contract in which the object of the service is a non-prefabricated item, made to the consumer's specifications, or serving to satisfy their individualized needs.