Domestic orders The label will say, Shipping Department with the return address. It will NOT include any pricing information!

We accept returns within 21 days. Items must be new and in original packaging. Buyer pays return shipping. We cannot accept returns on items that may pose a health risk such as items that come in contact with bodily fluids.

Returns will be refunded less 15% per a restocking fee.

We accept returns on defective items for 14 days. If we receive an item that is deemed not defective it will be returned to you.

Exchange Policy: We allow exchanges, for like items within 21 days. We cannot accept returns on items that may pose a health risk such as items that come in contact with bodily fluids whether used or not Buyer pays return shipping. Return items must be new and unworn in the original packaging. Exchanges subject to a $10 exchange fee for small items (handcuffs, legirons, collars) and a $15 exchange fee for large items (cangues, shrew's fiddles, items 4 pounds and up). Exchanges are generally processed within 24-48 hours of us receiving the item back.

(Example: If you order a collar in size 16 and it is too small you can contact us to ensure we have the size that you would like to exchange for as long as it is within 21 days and the collar has only been tried on. We ask for a $10 dollar exchange fee that you include when you return the item. Item Must be returned in its original packaging. Include a note with your order number and the new size of the collar you would like.)

We ship worldwide.

Be Aware that most countries are now requiring us to send a Receipt as proof of Vat Tax being paid to etsy. If you do not want a receipt included you must specifically ask.

All international orders are insured against loss or theft.

If an international shipment is returned by the post office the item will be refunded. The shipping will not be refunded.
International exchanges will be responsible for shipping both ways.

After 60 days if you have not received your order then we can file a claim with the insurance provider. Once a claim is filed it generally takes 7-10 business days to process.

***Shipping Fees are non-refundable*** only the cost of the item will be refunded once the insurance claim has been approved.

We do not accept custom orders.

No we do not do any engraving. We recommend you take the item to be engraved by a jeweler.