Please feel free to contact us at any time with any questions you may have. We are always happy to help! We reply to all messages as soon as we read them, but please note that due to different time zones we may not always be able to respond immediately.
Estimated response time 14:00-02:00 Czech Republic GMT +01:00 (since the master works mostly until late at night, a response in the morning is unlikely). According to Etsy rules, we are required to respond to you within 24 hours. ENG UA CZ

Please note that all watch movements are not new. If you place an order, you agree that there may be some defects on the mechanisms: scratches, micro-scratches, abrasions, roughness, lack of a balance spiral. Even if it is indicated as "excellent condition" - the mechanisms used do not work! I never use watches with rust and try to pick the best ones.

Jewelry or accessory you receive may be slightly different from the photos: there may be difference in the placement of parts of a few millimeters, the pattern of French acrylic paint is always different (since it itself creates its own unique pattern every time). I always try to work as close to stock photos as possible. Each piece of jewelry, even if it is a copy, is unique and unrepeatable.

Jewelry and accessories may slightly differ from the colors in the photos:
- due to different screens have different representation of colors
- different lighting conditions

If you see something you like but want it in a different variation, let us know!
We are happy to work with you to customize your order, on the color of the rhinestones, the length of the chain, a different color of the base, the size of the movement and other variables.

Jewelry and accessories may slightly differ from the colors in the photos:
- due to different screens have different representation of colors
- different lighting conditions

!For personalized/individual ordered items exchange or return is not possible. Worn earrings for hygiene reasons cannot be returned.

All Orders are processed and shipped in 2-3 Business Days.
Delivery is carried out by Czech mail. Parcels to countries where it is possible will be sent with a tracking code.

Exact shipping times can NOT be guaranteed due to possible customs delays. Customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country and the actual cost is determined at their discretion.

INVOICE
We include an invoice with every shipment. This is necessary so that there are no problems at the customs when checking the contents, and your package is passed without problems.

Wrong address
Please ensure that the address is correct prior to placing an order. If any package is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees.

lost package
If your items didn't arrive within 45 days, contact me and I will make an investigation through Czech Post. If the package is officially recognized lost, 100% refund is guaranteed.

Returns are accepted (except for custom orders). Full refund will be provided once goods are received back in perfect condition.
For refund contact me within 14 day of delivery. Dispatch items back to me within 21 days of delivery via a tracked or signed mail service. Mail service fees originally paid on Etsy or the expenses for posting back are not reimbursed. The parcel is your responsibility until it reaches back. If a parcel is lost, you would need to make a claim through the service provider that you chose. Refund is possible ONLY if the item reaches back in immaculate condition. If item was worn - exchange or refund is not possible. Thank you for understanding.

- Of course! But I do not promise that the photo will be professional (maybe it will be a quick photo on the phone, depending on how much free time I have).

- Remove it when going to sleep, shower, pool, spa, beach, and exercise
- Avoid contact with perfume, lotion, body oils, and other chemicals including household cleaners. Alcohol and acetone are the main enemies of the glossy resin surface.
- Do not contact with water. (If you get caught in the rain, it's okay, just wipe the product)
- Clean it gently with a soft, lint-free cloth after usage to keep your jewelry bright and beautiful
- If you do not plan on wearing jewelry for a long time, it is recommended to clean and store it in a zip bag or in a container / box with the silica pouch inside.