Jewelry/sticker orders are sent as standard lettermail via Canada Post, and therefore do not have tracking. I strive to keep shipping costs as low as possible for my customers, and this is one of the ways I can achieve that. If you require tracking, please see our Shipping Upgrade listing.

In terms of delivery times, Canada Post estimates a standard mail delivery timeframe of

- 2 business days for local mail
- 3 business days within the province (Ontario)
- 4 days for national mail (Canada)
- 4-6 business days for shipments to the USA
- 4-7 business days for shipments to other countries

Note: These time frames are not guaranteed, as weather and mail volume can affect delivery.

Feel free to reach out to me with the details of the listing you're interested in and the colour you'd like to change. I will do my best to make the desired adjustments! Your satisfaction is important to me, and I look forward to assisting you in customizing your order.

As a small business owner juggling a job and being a full-time graduate student, I strive to dispatch orders as promptly as possible, however, please allow up to 7 business days for your order to be processed and dispatched.

I truly appreciate your understanding and patience, and rest assured, I am dedicated to ensuring that your order is handled with care and attention to detail. If you have any specific concerns or need your order expedited for a special occasion, feel free to reach out, and I'll do my best to accommodate your request.

I understand how frustrating it can be when your order hasn't arrived yet, and I sincerely apologize for any inconvenience this delay may have caused.

Once I pass an order to Canada Post, unfortunately, I no longer have control over the speed of delivery. However, I'm fully committed to assisting you in any way possible, whether that means issuing a refund or resending the items.

If your order has not arrived, please reach out to me and I'll do everything I can to help resolve the issue promptly by refunding or resending your order. Please keep in mind that before issuing a refund or resend, I may ask for a few extra business days to allow for the original items to arrive.

Yes, Mindful Sticker Co. has a 3-hour cancellation policy.

Orders fulfilled by Printful (apparel, posters, mugs) cannot be cancelled once they enter the fulfillment stage. As such, please request a cancellation as soon as possible. If you miss the 3-hour cancellation window and the item has already entered the fulfillment stage, unfortunately, I won't be able to cancel your order.

For orders containing stickers, jewelry, or air fresheners, there is more flexibility regarding cancellations beyond the initial 3-hour window. Please reach out to as soon as possible, and I will do my best to accommodate your request!

Yes, while I strive to maintain consistency, please note that slight variations may occur in my handmade jewelry, air fresheners, and stickers. These differences are a natural part of the crafting process and contribute to the uniqueness of each item.

For stickers and jewelry, we do accept returns and exchanges within 14 days, with the buyer covering the return expense. Please note that refunds for returned items will depend on whether there has been any loss of value to the item.

Returns and exchanges are not available for items such as mugs, apparel, stationary, phone cases, or any other products fulfilled by our production partners. If you encounter any issues with these items, please bring them to our attention, and we will work diligently to resolve the matter to your satisfaction.

In any case, if your item arrives damaged or defective, please contact us as soon as possible with photos of the damage or defect. We will work with you to find a satisfactory resolution!

In the case of an emergency, call your local emergency number immediately.

As a company dedicated to promoting mental health awareness, we want to emphasize that reaching out for support is a sign of strength. If you or someone you know is struggling, there are compassionate individuals ready to listen and provide assistance at the following hotlines:
https://www.helpguide.org/find-help.htm

Remember, you are not alone, and help is available. Your story is important, and there are people who care!