Please ensure that you read the description of the item you are purchasing. You will find all relevant size details there . If you still need further info, then please email us through the contact tab. If you order more than a sample and then wish to return them due to the size being wrong for your project, you will only have the option to exchange.

We are shipping items across the globe and there can be hold ups, and parcels can occasionaly get lost . First thing to do is get in touch with us, and let us know that you're order has not arrived within the expected time frame, we can then take the appropriate action to resolve the matter speedily . All international orders are fully tracked, and orders in the UK are dispatched through a high volume business account, as such they are assigned a location tracking service. Orders over 50GBP will be tracked for free.
You receive an automated email with your tracking number, you can click it to follow progress.

If your order is missing parts, or contains something that you didn't order. Please get in touch with us right away. We have a very busy warehouse, and whilst we take every care to ensure that orders are packed correctly,sometimes human error takes over and we make a mistake. We will put it right as quickly as we can - you call call us on 017892 290844 or email through your invoice page.

How do I look after my brass ?

For antiqued finished brass, simply use a damp cloth to clean the surface. No chemicals required and certainly no buffing, unless you want to remove the antique surface.
For bright polished brass - this is high polished brass in it's raw form, it will oxidise over time and dull slightly. Brass can be brought back to life with an off the shelf brass polisher such as Brasso, and a bit of elbow grease. Brass is not like silver ! You won't need to polish it very often and it will retain it's shine for a long period of time ..

Please see our returns policy for further details

However, we would accept a return in exchange for other goods and if the original parts are in their original sealed bag at our discretion & on small orders only.

Return address:
The Foundryman Ltd Returns
Unit 11 Brookfield Business Park
Clay Lane
Shiptonthorpe
York
YO43 3PU
United Kingdom

We strongly advise that your parcel is sent via a tracked or signed for service. If it's lost in transit we can not process a refund.

It's your responsibility to ensure that your parcel makes it back to us, is well packed and is signed for by us on receipt.