Shipping is made within 1-3 days after receiving the payment.
International STANDARD shipping usually takes time 1 - 2 weeks worldwide, 3 - 5 business days in France.
Please note that delivery time could be extended if you order in approaching holidays season, like last weeks before Christmas or New Year Eve.
If you need express shipping within 4-8 days worldwide, please contact me by email.
Please take account your country's custom service procedure and local postal processing time.

SHIPPING ADDRESS
All orders will be shipped to the address you provide through the Etsy order confirmation system. Please be sure this address is correct! Our shop could not be responsible for any delivery failure due to incorrect/unavailable address.

STANDARD SHIPPING - If you have chosen STANDARD shipping with NO TRACKING and your package gets lost during shipping time you will get second phone case, same phone case model and design, just for 30% off instead and with tracking shipping option only, no warranty option available for second case or SALES items.
To get additional WARRANTY from our shop during 60 days after your purchase is placed in our shop.

MARKED AS A GIFT - Your item will not include the invoice copy, it does not means you will get item in nice gift wrapping or be provided with tracking number, please read all shipping options and ask if you have any questions about them.

WITH TRACKING - Tracking information is provided only if you are choose option shipping with TRACKING. Tracking information will be added in your receipt.

WITH WARRANTY - To get additional WARRANTY from our shop during 60 days after your purchase is placed in our shop. Please choose option with WARRANTY and you will receive free replacement same phone case model and design if any damage happens to your phone case in this time.
Warranty doesn't work on items from section SALES or items bought any kind of discount.

WITH TRACKING & WARRANTY - Choose shipping with TRACKING and WARRANTY and get longer warranty time, 75 days after your purchase is placed in our shop and you will receive free replacement same phone case model and design if any damage happens to your phone case in this time. Warranty doesn't work on items marked as SALES or items with any discounts.

PERSONALIZED CUSTOM PHONE CASES, made with YOUR OWN images all are shipped only with tracking and warranty option.

Items ordered from our shop will not be changed or refunded as they all are made based on your request, you choose the item and design for engraving and only than we make them. These are not pre made items, real man power is included to make these items.

GIFT - This option includes item nicely packed in craft paper box filled with wood fiber, wrapped with decorative paper and raffia grass.
Please check out Gift option for particular item, some of them includes also Tracking and Warranty., if it is not included please ask before check out to update listing specially for you. Please read above.

Once order is placed you had confirmed that you are read, understood and accepted my Shipping Policy.

PHONE CASES
Natural wood phone cases as any natural wood items should be cleaned and treated regulary with some drops of lineseed oil as our recommendation, but any other vegetal oil also could be used.
It should not be bended, pressed, put in trousers pockets or dropped. Natural wood phone case in thickness just a few milimeters is quite fragile and should be weared with attention, it is not suitable for active sport activities, or used as toy for kids. These phone cases are designed to use only with original accessoires - headphones and chargers. We also recommend use our wood wireless charger to charge your phone that can prevent to broke wood around phone case charging port hole.

WOOD TRAVEL MUG
This travel mug is better to use as drivers mug or for your take away drinks.
Use only soap water to clean it and keep open and dry between uses to avoid any mold development on wood. Bamboo fiber itself has natural antibacterial properties that helps to prevent mold development.
Use only hand-washing, this thermos SHOULD NOT BE WASHED IN DISHWASHER !!! It could damage the bamboo fiber and engraving.
Just note that this is a travel mug and not a airtight or water-tight container, the mug have to be kept upright, if you turn it upside down, it could leak. It could not be put in bag and carried around. If you looking for tight closed tumbler, please choose our wood thermos.

WOOD THERMOS
It keeps your drink hot very long time, we tested it for 9 hours, drink in it was still hot if was not open before. After 29 hours it was still warm. This performance can change if thermos is used in very low or high temperatures.
Engraving decoration is made by high quality engraving laser and every mug is finished by hand polishing to reach as best result as possible, because bamboo grain has quite heavy texture and still could be visible also after engraving.
Use only hand-washing, this thermos SHOULD NOT BE WASHED IN DISHWASHER !!! It could damage the bamboo fiber and engraving.

WOOD WIRELESS CHARGERS
Can be used for different smartphone models, no need for specific phone chargers suitable only for particular phone model. Could be used for all smartphones with built in QI system or adapted external QI recieved.